Sales Support Associate II

divh2Sales Support Associate/h2pCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching whats possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive./ppThe Sales Support Associate role is an integral part of the stores overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role./ppSample of tasks required of role:/ppstrongCASH WRAP:/strong/pulliGreeting the customer with a smile and with eye contact and offering your name/liliInteract genuinely and naturally with the customer/liliRead cues and determine customers needs/liliConduct email/name capture, where permitted by law/liliMaintain accuracy when operating POS/liliMaintain cash wrap organization and cleanliness/liliSuggest multiple add-ons and sell gift cards/liliMaintain cash and POS media accurately and in compliance with Coach policy/liliCreate lasting impression by genuinely thanking customer and provide reason to return/liliRepresent Coach brand appropriately/li/ulpstrongSTOCKROOM / WAREHOUSE:/strong/pulliReceive shipment and transfers/liliNotify Store Management when new product arrives/liliScan cartons/transfers, verifying store information is correct/liliCommunicate all discrepancies to Store Management/liliProcess shipment/transfers according to Coach standards and timeframes/liliOrganize and clean stock room daily; to include offsite / remote warehouse as applicable/liliShift/organize product in the stockroom; react to sell through and make room for new product/liliManage stock levels/product ownership in back-of-house and sales floor/liliPrepare and conduct regular cycle counts, as directed/liliParticipate in store physical inventory counts, as scheduled/liliMaintain Company Loss Prevention standards/li/ulpstrongSALES FLOOR:/strong/pulliRegularly analyze sales floor to assess replenishment needs/liliReplenish sales floor/assigned zone/liliReact to sell through and execute visual merchandising needs./liliSupport sales floor activities, as directed/liliEffectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers/liliRespond to customer requests confidently; partner with sales team or Store Management, when needed/liliUpkeep housekeeping standards/li/ulpCompetencies required:/pullistrongDrive For Results:/strong Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results./lilistrongCustomer Focus:/strong Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect./lilistrongCreativity:/strong Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings./lilistrongInterpersonal Savvy:/strong Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably./lilistrongLearning on The Fly:/strong Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything./lilistrongPerseverance:/strong Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks./lilistrongDealing with Ambiguity:/strong Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesnt have to finish things before moving on. Can comfortably handle risk and uncertainty./li/ulpAdditional Requirements/ppstrongExperience:/strong 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace./ppstrongEducation:/strong High school diploma or equivalent; college degree preferred./ppstrongTechnical:/strong Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets./ppstrongPhysical:/strong Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers./ppstrongSchedule:/strong Ability to meet Coach Scheduling

Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mothers Day, etc.)./ppNote: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements./ppTapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, p regnancy, or any other legally-recognized protected basis prohibited by applicable law./p/div