Tekwissen
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: GDC Technical Support Analyst
Job Type: Temporary Assignment
The Department of Corrections protects the public by operating secure facilities and providing opportunities for offender rehabilitation.
• GDC is seeking a Technical Program Analyst within the Office of Information Technology (OIT).
• The position supports the needs of the State Offices South (Tift Campus) location as well as facilities under GDC and Correctional Industrie
• The qualified candidate will be able to perform the following duties to include but not limited to analyzing, optimizing, and improving computer systems for GDC's Inmate Services.
• This position will be responsible to handle any break fix issues for hardware and software in this area.
• The candidate should also be able to assess, operate, test and repair equipment currently used by GDC and its employees and students.
• This person should be highly motivated to identify program needs, document program process and procedures, participate in strategic planning meetings, and be able to work under limited to no supervision.
• A successful candidate will also have a strong background with new and emerging technologies as well as a strong background in computer information systems.
• The qualified candidate is also responsible for administering, maintaining and supporting the Google chrome management console used across educational programs and instructional environments as well as GCI.
• This position ensures seamless operation of Chromebook, chrome browser settings, user profiles and connected educational apps, while providing high quality technical assistance to staff.
• Ensure that the environment is secure and that GDC data is protected.
• The qualified candidate is responsible for configuring and managing Google Workspace services such as Gmail, Drive, Docs, Sheets, Slides, Meet, Chat, Calendar, and more.
• In addition, the qualified candidate will be responsible for providing support to users and troubleshoot issues that arise with the Google Workspace environment.
• Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
• Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Configure, deploy, and update Chromebooks, extensions and educational applications
• Enforce device and user policies, including content filters, sign in restrictions, and security settings
• Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education
• Troubleshoot hardware, software and connectivity issues related to Chrome devices
• Collaborate with instructional technology teams to ensure compatibility of digital learning tools
• Maintain accurate inventory records for Chrome devices and peripherals
• Document support procedures, user guides, and troubleshooting steps
• Analyze support trends to recommend improvements in device management and user experience
• Monitor system performance, updates and security compliance within the Chrome environment
Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)
• 2+ years of experience providing IT support or systems administration preferably in an educational setting
• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices
Proficiency with Google Admin Console, Chrome Management Console and Google workspace
• Proficiency in Apple products and Mac support
• Familiarity with device imaging, policy configuration, and remote management tools
• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices
• Experience supporting web-based applications and learning management systems (LMS)
Customer service mindset with patience and professionalism
• Google Certified IT Support Professional or Google Certified Administrator
• Experience with large scale Chromebook deployments
• Familiarity with content filtering tools and device compliance reporting
Standard office and/or hybrid work environment
• Travel is required throughout the client
• TekWissen® Group is an equal opportunity employer supporting workforce diversity.