Advantage Industries Inc is hiring: Technical Supporter in Columbia

We are seeking a skilled, self-motivated and, above all, customer-oriented individual to join our growing Service Desk to begin an exciting and challenging career with Advantage Industries, Inc. ****Performance Incentives: Quarterly bonuses, commissions and we also offer employee referral rewards. ~ Hybrid / Remote schedule ~ We focus on your work-life balance, including offering flexible work schedules. ~ This individual would deliver the highest quality customer service, while they identify, troubleshoot, implement and/or maintain various aspects of our clients’ IT environments. You will be providing Tier I level support to clients, depending on their needs. We will rely on your support to resolve technical requests, incidents and problems, answer questions from clients involving their hardware, software, network and telecommunication systems. You should be adaptable, self-motivated and focused on developing creative problem-solving ideas to meet daily client requests. If an urgent situation is thrown at our team, we expect immediate responsiveness and efficient teamwork to tackle that situation effectively, as satisfying our clients promptly is our number one goal. We aim to support our clients by always exuding positivity, patience and calmness under pressure, reassuring them that we are confident about solving their problem(s). Install, monitor, troubleshoot and support client network infrastructure and equipment. Participation in rotational on-call support for limited hours outside of standard business operations. Basic network, hardware and software support knowledge. 1+ year of experience working in a service desk environment. ~ Experience working in an enterprise Windows environment: AD, Microsoft 365, Windows 10/11 ~ At least one relevant technical certification (CompTIA A+, Network, Security, ITIL, Microsoft, etc.) Experience with other Operating Systems (MacOS and Linux) is a plus. At Advantage, we seek out and reward the finest talent so that we can continue to provide the highest quality service and products to our customers. We work with commercial enterprises in the business market. And, we have worked alongside local, State, and Federal Agencies managing technology projects with focused attention and expertise.