Suncap Technology is hiring: User Researcher/ Dearborn, MI (Onsite), 12 Months C

USC or GC only Job Description

• Seeking an innovative, strategic, and expansive thinker to provide both expertise and inspiration as a User Experience Researcher for our financial suite of products.
• You're at the forefront of setting strategic direction for our products and championing the voice of the user throughout our organization.
• We dive deep with our customers to understand what they really want and need and help our product teams turn those insights into actionable steps.
• We are an empathetic, inclusive, and curiosity-driven team who serve as close partners with our product team members and fierce advocates for our users.

Skills Required:

• Leading high level, strategic research initiatives utilizing innovative research methods and experiments to help drive product direction for the organization.
• Partnering with Product Managers, UX Designers, and other product team members to understand customer needs and opportunities.
• Owning the user research process for your products throughout the product lifecycle, from problem definition and research planning to synthesis and stakeholder buy-in.
• Planning, conducting, and facilitating user research sessions such as user interviews, contextual inquiry, co-creation workshops, data analysis, lean experimentation, etc.
• Championing user experience research and design to departments across the company.

Skills Preferred:

• High level strategic thinking and analysis for both early stage concepts and established products.
• Ability to thrive in and make sense of highly ambiguous problem spaces.
• Ability to think outside the box and be creative to find the best and most suitable ways to get the answers needed for product direction.
• Listening, being thoughtful, and having deep compassion and advocacy for the users of your products.
• Owning your own work, processes, and direction for the research on your products.
• Taking a highly collaborative approach with your partners in the product organization.
• Helping coach and guide product teams on the value of user research and design.

Experience Required: • 4+ years of experience as a User Researcher. 4+ years of experience leading user research initiatives for highly collaborative, multidisciplinary teams. Experience Preferred: • 6+ years of experience as a User Researcher.