DHL Germany
Job Title:
Customer Manager, Global Customs Job Location:
Miami, Florida
DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site at
DHL Careers .
We have an outstanding career opportunity for a Global Customs Customer Manager in our Miami, FL facility. In this role, you will drive strategic account management for key global customs services customers by developing and implementing robust plans and processes. Expand and maintain service footprint, elevate customer satisfaction, and achieve sales objectives in alignment with business goals, Group guidelines, and policies.
Serve as the primary point of contact for one or more of our largest strategic DGF customers with customs brokerage operations across multiple sectors and geographies. Champion innovative solutions, business growth, profitability, and long‑term customer loyalty.
Key Responsibilities
Design tailored, complex solutions to meet customer requirements
Govern delivery and performance of customs services per Master Service Agreement or Statement of Work
Develop and maintain Global Standard Operating Procedures
Lead implementation of new customs business across countries and services
Monitor global customs activities and resolve strategic operational challenges
Review and optimize DGF country customs operations performance
Deliver strategic Business Reviews addressing non‑routine issues and long‑term objectives
Organize and lead regular customer performance and business development calls
Drive continuous improvement: Develop at least two process improvement or value creation initiatives per customer annually
Replicate successful solutions across global accounts
Manage global reporting, metrics, and KPIs
Ensure consistent service delivery through data‑driven insights
Resolve customer complaints and manage CAPA processes
Collaborate with country CDZ teams on performance analysis and improvement plans
Provide actionable insights to customers and internal stakeholders
Engage with country customs teams on projects, innovations, and solutions
Train KAMs and country‑level managers on proven processes and tools
Facilitate Value Creation Workshops to deliver best‑in‑class customer experience
Lead process improvements for “at‑risk” customers in key markets
Share Voice of Customer feedback with senior leadership to drive innovation
Act as a strategic consultant on customs brokerage programs, reporting tools, and analytics
Skills and Qualifications
Proven expertise: 5+ years in Logistics and/or Customs Compliance
Deep knowledge: International Trade and Customs Services
Independent leadership: Ability to manage impactful business programs with minimal oversight
Strategic execution: Translate high‑level direction into actionable plans
Innovative problem‑solving: Creative approach to resolving complex challenges
Global trade acumen: Familiarity with current technologies, processes, and practices
Exceptional communication: Strong interpersonal and networking skills
Project management: 3+ years of experience leading large‑scale projects
Customer‑centric: Drive quality and service excellence aligned with company standards
Resilient decision‑making: Operate effectively under pressure and uncertainty
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Customer Manager, Global Customs Job Location:
Miami, Florida
DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site at
DHL Careers .
We have an outstanding career opportunity for a Global Customs Customer Manager in our Miami, FL facility. In this role, you will drive strategic account management for key global customs services customers by developing and implementing robust plans and processes. Expand and maintain service footprint, elevate customer satisfaction, and achieve sales objectives in alignment with business goals, Group guidelines, and policies.
Serve as the primary point of contact for one or more of our largest strategic DGF customers with customs brokerage operations across multiple sectors and geographies. Champion innovative solutions, business growth, profitability, and long‑term customer loyalty.
Key Responsibilities
Design tailored, complex solutions to meet customer requirements
Govern delivery and performance of customs services per Master Service Agreement or Statement of Work
Develop and maintain Global Standard Operating Procedures
Lead implementation of new customs business across countries and services
Monitor global customs activities and resolve strategic operational challenges
Review and optimize DGF country customs operations performance
Deliver strategic Business Reviews addressing non‑routine issues and long‑term objectives
Organize and lead regular customer performance and business development calls
Drive continuous improvement: Develop at least two process improvement or value creation initiatives per customer annually
Replicate successful solutions across global accounts
Manage global reporting, metrics, and KPIs
Ensure consistent service delivery through data‑driven insights
Resolve customer complaints and manage CAPA processes
Collaborate with country CDZ teams on performance analysis and improvement plans
Provide actionable insights to customers and internal stakeholders
Engage with country customs teams on projects, innovations, and solutions
Train KAMs and country‑level managers on proven processes and tools
Facilitate Value Creation Workshops to deliver best‑in‑class customer experience
Lead process improvements for “at‑risk” customers in key markets
Share Voice of Customer feedback with senior leadership to drive innovation
Act as a strategic consultant on customs brokerage programs, reporting tools, and analytics
Skills and Qualifications
Proven expertise: 5+ years in Logistics and/or Customs Compliance
Deep knowledge: International Trade and Customs Services
Independent leadership: Ability to manage impactful business programs with minimal oversight
Strategic execution: Translate high‑level direction into actionable plans
Innovative problem‑solving: Creative approach to resolving complex challenges
Global trade acumen: Familiarity with current technologies, processes, and practices
Exceptional communication: Strong interpersonal and networking skills
Project management: 3+ years of experience leading large‑scale projects
Customer‑centric: Drive quality and service excellence aligned with company standards
Resilient decision‑making: Operate effectively under pressure and uncertainty
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