Mosaic Consulting Group
Senior WFM Telestaff Consultant (Remote)
Mosaic Consulting Group, Nashville, Tennessee, United States
Job Category
: Workforce Management Consulting
Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence.
Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.
Due to our rapid growth, we are looking for a remote Senior WFM Telestaff Consultant to join our team. As a Senior WFM Telestaff Consultant at Mosaic, you will be a trusted partner to our clients by consulting and supporting them through the design, development, implementation, and maintenance of UKG TeleStaff.
What you’ll do:
Provide a consultative approach by partnering with clients to produce exceptional results while building trust and commitment.
Partner with our clients to help configure and advise on TeleStaff solutions.
Demonstrate a comfortable ability working across many verticals, with a focus on Public Sector and Public Safety.
Build meaningful relationships with our clients and advise them how to best use their UKG systems.
Assist in mentoring other TeleStaff teammates through their projects, and delegate solutioning as needed.
Draw on your industry and TeleStaff expertise to develop, maintain, and implement solutions to help clients solve business problems through their TeleStaff system.
Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications.
Document, analyze, test, and modify the TeleStaff solution based on and related to client and system design specifications.
Model Mosaic’s customer service vision of Guide, Anticipate, Exceed!
How you’ll be measured:
Maintaining target utilization rate.
Maintaining Core and Advanced TeleStaff UKG certification and to be considered a Subject Matter Expert (SME).
Completion of projects with a focus on a high-quality deliverable and client experience.
Mentoring TeleStaff Consultants through first projects and delegating functional solutions to others.
Strong ability to develop complex functional design solutions in the product (or specialty area) that meet clients’ needs.
Demonstrating excellent consulting skills, including relationship building, communication and responsiveness, land & expand awareness, setting and managing expectations, and providing sound recommendations to clients, resulting in customer retention.
Managing day-to-day operational activities and maintaining your client workload in a professional, timely manner.
What we offer you:
An opportunity to autonomously own your projects and be the driving force through the implementation.
The ability to share your expertise to inspire confidence with our clients in using their TeleStaff system.
A competitive salary of $94,000-$135,000 with bonus potential.
Comprehensive benefits, perks and PTO package.
An award-winning company culture in a flexible, remote environment.
What makes you successful:
Need to haves:
5+ years of TeleStaff consulting experience.
Ability to work fully remote and travel up to 40% as needed for client work.
Nice to haves:
A completed Bachelor’s degree from an accredited University.
TeleStaff Accreditation Certification
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
: Workforce Management Consulting
Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence.
Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.
Due to our rapid growth, we are looking for a remote Senior WFM Telestaff Consultant to join our team. As a Senior WFM Telestaff Consultant at Mosaic, you will be a trusted partner to our clients by consulting and supporting them through the design, development, implementation, and maintenance of UKG TeleStaff.
What you’ll do:
Provide a consultative approach by partnering with clients to produce exceptional results while building trust and commitment.
Partner with our clients to help configure and advise on TeleStaff solutions.
Demonstrate a comfortable ability working across many verticals, with a focus on Public Sector and Public Safety.
Build meaningful relationships with our clients and advise them how to best use their UKG systems.
Assist in mentoring other TeleStaff teammates through their projects, and delegate solutioning as needed.
Draw on your industry and TeleStaff expertise to develop, maintain, and implement solutions to help clients solve business problems through their TeleStaff system.
Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications.
Document, analyze, test, and modify the TeleStaff solution based on and related to client and system design specifications.
Model Mosaic’s customer service vision of Guide, Anticipate, Exceed!
How you’ll be measured:
Maintaining target utilization rate.
Maintaining Core and Advanced TeleStaff UKG certification and to be considered a Subject Matter Expert (SME).
Completion of projects with a focus on a high-quality deliverable and client experience.
Mentoring TeleStaff Consultants through first projects and delegating functional solutions to others.
Strong ability to develop complex functional design solutions in the product (or specialty area) that meet clients’ needs.
Demonstrating excellent consulting skills, including relationship building, communication and responsiveness, land & expand awareness, setting and managing expectations, and providing sound recommendations to clients, resulting in customer retention.
Managing day-to-day operational activities and maintaining your client workload in a professional, timely manner.
What we offer you:
An opportunity to autonomously own your projects and be the driving force through the implementation.
The ability to share your expertise to inspire confidence with our clients in using their TeleStaff system.
A competitive salary of $94,000-$135,000 with bonus potential.
Comprehensive benefits, perks and PTO package.
An award-winning company culture in a flexible, remote environment.
What makes you successful:
Need to haves:
5+ years of TeleStaff consulting experience.
Ability to work fully remote and travel up to 40% as needed for client work.
Nice to haves:
A completed Bachelor’s degree from an accredited University.
TeleStaff Accreditation Certification
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr