Citrix Systems Administrator

divh2Citrix Systems Administrator/h2pLeidos is seeking a Citrix Systems Administrator to support the National Media Exploitation Center (NMEC). The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. This is a 100% on-site position. All work must be performed at the customer site in Bethesda at the Intelligence Community Campus./ppPrimary Responsibilities:/pulliPerform remote administration of servers located in offsite data centers./liliProvide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront./liliMonitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required./liliWork closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements./liliCollaborate to perform network latency analysis to address slow connections and user experience issues with alacrity./liliImplement version and architectural changes to existing, approved, systems to maintain operability and security of the environment./liliImplement major system upgrades as designed and approved./liliCoordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications./liliPerform periodic backup and restoration of servers./liliMonitor desktop capacity to size the environment based on typical usage trends./liliMonitor license and certificate status on the systems and coordinate the renewal and installation as needed./liliCoordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements./liliEstablish comprehensive availability and capacity management solution using lessons learned./liliDevelop solutions to technical issues./liliProvide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives./liliPeriodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control./liliUpdate operations and monitoring documentation for 24/7/365 IT watch personnel./liliProvide mentorship and training for junior team members./li/ulpBasic Qualifications:/pulliExperience with interacting with customers to handle service inquiries and problems./liliExperience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software./liliKnowledge of IC IT standards and best practices./liliExtensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront./liliExtensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology./liliExperience with rapid testing, validation, and deployment of new baseline images/liliExtensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience/liliExperience with Scripting/Automation/liliExperience troubleshooting issues in a growing environment./liliTime management skills./liliStrong oral and written communications skills./liliTrack record of working effectively within a team, and support to peers toward improved processes and results./liliExperience with support ticket management systems./liliExperience mentoring others and/or supervising others./liliCandidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP along with an appropriate computing environment (CE) certification)/li/ulpEducation/Experience Requirements:/pulliRequires a Bachelors degree and at least 8 years of relevant experience. Additional years of experience may be considered in lieu of degree./liliGenerally has 4+ years of experience supervising or leading teams or projects./li/ulpClearance:/pulliActive TS/SCI clearance with Polygraph required OR active TS/SCI and willingness to get a Poly./liliUS Citizenship is required due to the nature of the government contracts we support./li/ulpPreferred Qualifications:/pulliCitrix Certified Administrator (CCA)/liliITIL Foundations Certification/li/ul/div