divh2Call Center Renewal Agent/h2pWe are Aarons - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job it is a career with purpose. Bilingual (English/Spanish) Preferred/ppThe salary range for this role is $17.00 to $20.00 hourly./ph3Summary/h3pCall Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement renewals by understanding lease agreement terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help bring them one step closer to ownership./ph3Duties and Responsibilities/h3ulliUtilizes provided tools to find and renew customers. Makes direct contact over the phone with customers who have not renewed their lease agreement(s)Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership/liliUpkeep customer accounts and maintain updated customer information in the computer system/liliDocuments all customer lease renewal payment appointments/liliWorks in partnership with retail partner when customers have an interest in buying or leasing additional merchandise/liliMaintain the highest level of compliance with applicable policies, procedures, regulations, and laws/liliOpens and closes the call center daily/liliMay be required to carry out field visit activities visiting past due customer in-home/li/ulh3Education and Experience/h3ulli6 months customer service, call center, or collection experience required/liliHigh School diploma or equivalent required/lili2 years of call center experience preferred/lili2 years of collection experience preferred/li/ulh3Required Skills and Competencies/h3ulliAbility to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations/liliStrong multi-tasking, organizational, negotiation and persuasion skills/liliProficient computer skills/liliAbility to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday/liliExcellent interpersonal and communication skills/liliHigh energy with the ability to effectively perform all functions of the call center/liliProper telephone etiquette/liliUphold the Company Brand and protect company assets/liliMaintain a professional appearance/liliSatisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Drivers License and compliance with the Companys/li/ulh3Physical Requirements/h3ulliPosition routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly/li/ulh3Aarons Total Rewards/h3pOur team members are our greatest asset. As an expression of our appreciation, Aarons is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:/pulliSundays off/liliEmployee assistance program/liliEmployee purchase program with exclusive discounts/liliPhysical and financial well-being programs/liliTuition reimbursement/liliEmployee Business Resource Groups/lili401(k) plan with contribution matching/liliPaid time off, including vacation days, sick days, and holidays/liliLife and disability insurance/liliMedical, dental and vision insurance/liliPaid paternal leave/liliPay on Demand/li/ulpBenefits vary based on full- and part-time employment status./ppNote that the Pay Range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs./ppAarons is committed to creating a diverse and inclusive work environment, celebrates our team members differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aarons is an Equal Opportunity Employer./ppAt Aarons we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today./p/div