O'Reilly Auto Parts
Join to apply for the
Parts Specialist
role at
O'Reilly Auto Parts
Essential Job Functions
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them with merchandise selection.
Assist managers and/or installer service specialists in serving professional customers as directed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash/cheques, make correct change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
Perform various daily operational tasks (e.g., preparing merchandise returns, monthly stock adjustments, inventory cycle counts).
Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
Perform in‑store services for customers (where state and local laws permit), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries, provided the driving record meets company mandated eligibility requirements.
Perform all other duties as assigned.
Skills, Education, Knowledge & Experience
Required:
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired:
Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish highly desired.
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401k with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account (FSA).
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option, and provide your requested accommodation and position details.
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Retail
Location New Braunfels, TX
#J-18808-Ljbffr
Parts Specialist
role at
O'Reilly Auto Parts
Essential Job Functions
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them with merchandise selection.
Assist managers and/or installer service specialists in serving professional customers as directed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash/cheques, make correct change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
Perform various daily operational tasks (e.g., preparing merchandise returns, monthly stock adjustments, inventory cycle counts).
Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
Perform in‑store services for customers (where state and local laws permit), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries, provided the driving record meets company mandated eligibility requirements.
Perform all other duties as assigned.
Skills, Education, Knowledge & Experience
Required:
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired:
Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish highly desired.
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401k with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account (FSA).
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option, and provide your requested accommodation and position details.
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Retail
Location New Braunfels, TX
#J-18808-Ljbffr