Vaco Recruiter Services
We've partnered with our client to find a Collections Specialist to join a dynamic team and make a meaningful impact every day.
Responsibilities
Review and document account status; contact customers regarding delinquent loans
Prepare and send မှ correspondence for accounts requiring special handling
Handle inbound and outbound calls, emails, and maintain accurate records in the collections system
Conduct skip tracing and establish payment plans when possible
Utilize collection tools and reports to identify issues and minimize losses
Ensure compliance with all applicable laws, regulations, and internal policies
Recommend accounts for charge-off or legal action; coordinate with external agencies as needed
Address credit reporting disputes and maintain dispute logs
Collaborate with internal teams to resolve collection issues promptly
Qualifications
High school diploma or equivalent required
2–3 years of experience in consumer or mortgage collections preferred
Strong communication and problem‑solving skills; ability to handle sensitive situations professionally
Proficiency with MS Office and other computer systems
Previous call center or financial institution experience preferred
Bilingual skills a plus
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
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Responsibilities
Review and document account status; contact customers regarding delinquent loans
Prepare and send မှ correspondence for accounts requiring special handling
Handle inbound and outbound calls, emails, and maintain accurate records in the collections system
Conduct skip tracing and establish payment plans when possible
Utilize collection tools and reports to identify issues and minimize losses
Ensure compliance with all applicable laws, regulations, and internal policies
Recommend accounts for charge-off or legal action; coordinate with external agencies as needed
Address credit reporting disputes and maintain dispute logs
Collaborate with internal teams to resolve collection issues promptly
Qualifications
High school diploma or equivalent required
2–3 years of experience in consumer or mortgage collections preferred
Strong communication and problem‑solving skills; ability to handle sensitive situations professionally
Proficiency with MS Office and other computer systems
Previous call center or financial institution experience preferred
Bilingual skills a plus
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
#J-18808-Ljbffr