Brown & Brown
Employee Benefit Account Manager – Brown & Brown
Location: Rochester, NY
Join our growing team to provide service associated with the administration of Employee Benefits policies. This is an account management role that requires an active Life & Health insurance license.
Responsibilities Participate in client meetings/sales calls with brokers, employee enrollment meetings, and all departmental service meetings. Responsible for the servicing of selected Group Agency Accounts, including reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies. Handle telephone inquiries. Intake and audit control of enrollment information. Track inquiries and complaints regarding carrier claims resolution. Act as liaison to intervene with delays in claim processing. Correspond with carriers, members, and providers to educate, clarify benefits, resolve claims, verify eligibility, and resolve disputes. Investigate, research, and provide timely responses to all service issues. Assist with the implementation of new business. Assist with training of new Account Managers. Educate on current or pending federal and state legislation regarding HIPAA, COBRA, FMLA, and other relevant employee benefit laws. Pursue a program of personal and professional development.
Licenses & Certifications NYS Life, Accident & Health License required.
Skills & Experience High School Diploma or equivalent required. College degree preferred but not required with appropriate work experience. 3 years in employee benefits customer service at an agency or company level is preferred. Basic computer knowledge in a Windows environment and proficiency in creating spreadsheets. Proficiency in Microsoft Office 365.
Pay Range $28.85 - $48.08 hourly
Benefits & Total Well‑Being Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401(k); Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives. Guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Business Development
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Join our growing team to provide service associated with the administration of Employee Benefits policies. This is an account management role that requires an active Life & Health insurance license.
Responsibilities Participate in client meetings/sales calls with brokers, employee enrollment meetings, and all departmental service meetings. Responsible for the servicing of selected Group Agency Accounts, including reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies. Handle telephone inquiries. Intake and audit control of enrollment information. Track inquiries and complaints regarding carrier claims resolution. Act as liaison to intervene with delays in claim processing. Correspond with carriers, members, and providers to educate, clarify benefits, resolve claims, verify eligibility, and resolve disputes. Investigate, research, and provide timely responses to all service issues. Assist with the implementation of new business. Assist with training of new Account Managers. Educate on current or pending federal and state legislation regarding HIPAA, COBRA, FMLA, and other relevant employee benefit laws. Pursue a program of personal and professional development.
Licenses & Certifications NYS Life, Accident & Health License required.
Skills & Experience High School Diploma or equivalent required. College degree preferred but not required with appropriate work experience. 3 years in employee benefits customer service at an agency or company level is preferred. Basic computer knowledge in a Windows environment and proficiency in creating spreadsheets. Proficiency in Microsoft Office 365.
Pay Range $28.85 - $48.08 hourly
Benefits & Total Well‑Being Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401(k); Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives. Guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Business Development
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