JLL
United States, North Carolina, Charlotte
Jan 12, 2026
JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves The Community Leader delivers exceptional client experiences through proactive communication, enhanced engagement, and high‑touch service within a select property portfolio. This client‑facing role focuses on building meaningful relationships with employees and guests while ensuring superior service delivery across all facility management functions. You’ll serve as the primary liaison between JLL, service partners, and clients, maintaining a visible presence in the workplace to anticipate needs and exceed expectations.
Your day‑to‑day tasks will include
Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, compliments, and feedback related to workplace services
Spend a minimum of two hours daily welcoming employees at reception/entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
Receive and respond to all requests or issues within one day, including personal follow‑up to ensure complete resolution
Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with SLAs, policies, and performance metrics
Work collaboratively within the account team to deliver services across all business lines (FM, Engineering, Transactions, Projects)>
Ensure IFM Human Experience services (reception, AV, food services, mail/print, conference services, fitness centers) meet professional standards and compliance requirements
Support data collection, analysis, and reporting to align with client goals and objectives
Identify potential risks and escape appropriately to prevent privacy breaches, security incidents, or operational disruptions
Engage in continuous improvement initiatives by leveraging business intelligence, adopting best practices, and participating in process development
Desired experience and technical skills Requirements
Bachelor’s degree or equivalent
Exceptional customer service skills with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast‑paced environment
Highly collaborative with strong interpersonal skills and proven track record of excellent internal and external customer service
Ability to work independently with strong prioritization and time management skills
Excellent verbal and written communication skills with professional communication ability
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook)
Preferred
3‑5 years prior experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate
Location Charlotte, NC, on‑site
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Personalized benefits that support personal well‑being and growth
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Equal Employment Opportunity Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Accepting applications on an ongoing basis until candidate identified Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr
Jan 12, 2026
JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves The Community Leader delivers exceptional client experiences through proactive communication, enhanced engagement, and high‑touch service within a select property portfolio. This client‑facing role focuses on building meaningful relationships with employees and guests while ensuring superior service delivery across all facility management functions. You’ll serve as the primary liaison between JLL, service partners, and clients, maintaining a visible presence in the workplace to anticipate needs and exceed expectations.
Your day‑to‑day tasks will include
Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, compliments, and feedback related to workplace services
Spend a minimum of two hours daily welcoming employees at reception/entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
Receive and respond to all requests or issues within one day, including personal follow‑up to ensure complete resolution
Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with SLAs, policies, and performance metrics
Work collaboratively within the account team to deliver services across all business lines (FM, Engineering, Transactions, Projects)>
Ensure IFM Human Experience services (reception, AV, food services, mail/print, conference services, fitness centers) meet professional standards and compliance requirements
Support data collection, analysis, and reporting to align with client goals and objectives
Identify potential risks and escape appropriately to prevent privacy breaches, security incidents, or operational disruptions
Engage in continuous improvement initiatives by leveraging business intelligence, adopting best practices, and participating in process development
Desired experience and technical skills Requirements
Bachelor’s degree or equivalent
Exceptional customer service skills with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast‑paced environment
Highly collaborative with strong interpersonal skills and proven track record of excellent internal and external customer service
Ability to work independently with strong prioritization and time management skills
Excellent verbal and written communication skills with professional communication ability
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook)
Preferred
3‑5 years prior experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate
Location Charlotte, NC, on‑site
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Personalized benefits that support personal well‑being and growth
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Equal Employment Opportunity Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Accepting applications on an ongoing basis until candidate identified Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr