The Salvation Army USA Western Territory
E-Commerce Associate - South San Francisco CA
The Salvation Army USA Western Territory, South San Francisco, California, us, 94083
E-COMMERCE ASSOCIATE – South San Francisco (Full Time / Benefit Eligible) | $18.67/hr
Job Summary
The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.
Essential Duties and Responsibilities
Address stock shipping, coordinate scheduling, and ensure timely order fulfillment.
Administer inventory procedures to track active listings and securely store pending items in designated areas.
Create and update product listings, ensuring accurate product descriptions, images, and specifications.
Select high-value merchandise located at the ARC Center for sale on the online platform.
Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
Photograph and present merchandise in a visually appealing and informative manner.
Provide excellent customer support via email, messaging, and phone, addressing customer inquiries and concerns.
Ensure precision in both written and verbal tasks.
Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
Demonstrate efficiency, accuracy, and high productivity through effective workload management.
Display an eagerness to acquire new skills and grow within the organization.
Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.
Qualifications
High School Diploma or equivalent.
Excellent verbal and written communication skills of the English language.
Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
Knowledge of online selling platforms and proficiency in Photoshop is preferred.
Ability to work collaboratively in a team environment.
Ability to work independently with minimal supervision.Ability to work under pressure and multitask.
Ability to type at least 40 words per minute.
Experience in identifying high-quality and designer brand merchandise.
Must have 2-4 years of customer service and/or retail experience.
Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
Ability to lift or move up to 50 lbs.
Ability to perform various repetitive motion tasks.
Specific vision abilities required for this job include close vision requirements due to extensive computer work.
Behaviors
Enthusiastic – Shows intense and eager enjoyment and interest.
Team Player – Works well as a member of a group.
Motivations
Growth Opportunities – Inspired to perform well by the chance to take on more responsibility.
Self-Starter – Inspired to perform without outside help.
Education
GED (required)
High School or Equivalent (required)
Experience
2 years: Computer/Technology/Photoshop Program (required)
1-2 years: Merchandising / Sales / Retail / Customer Service (required)
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Essential Duties and Responsibilities
Address stock shipping, coordinate scheduling, and ensure timely order fulfillment.
Administer inventory procedures to track active listings and securely store pending items in designated areas.
Create and update product listings, ensuring accurate product descriptions, images, and specifications.
Select high-value merchandise located at the ARC Center for sale on the online platform.
Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
Photograph and present merchandise in a visually appealing and informative manner.
Provide excellent customer support via email, messaging, and phone, addressing customer inquiries and concerns.
Ensure precision in both written and verbal tasks.
Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
Demonstrate efficiency, accuracy, and high productivity through effective workload management.
Display an eagerness to acquire new skills and grow within the organization.
Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.
Qualifications
High School Diploma or equivalent.
Excellent verbal and written communication skills of the English language.
Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
Knowledge of online selling platforms and proficiency in Photoshop is preferred.
Ability to work collaboratively in a team environment.
Ability to work independently with minimal supervision.Ability to work under pressure and multitask.
Ability to type at least 40 words per minute.
Experience in identifying high-quality and designer brand merchandise.
Must have 2-4 years of customer service and/or retail experience.
Physical Requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
Ability to lift or move up to 50 lbs.
Ability to perform various repetitive motion tasks.
Specific vision abilities required for this job include close vision requirements due to extensive computer work.
Behaviors
Enthusiastic – Shows intense and eager enjoyment and interest.
Team Player – Works well as a member of a group.
Motivations
Growth Opportunities – Inspired to perform well by the chance to take on more responsibility.
Self-Starter – Inspired to perform without outside help.
Education
GED (required)
High School or Equivalent (required)
Experience
2 years: Computer/Technology/Photoshop Program (required)
1-2 years: Merchandising / Sales / Retail / Customer Service (required)
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr