Restorative Industries
Receptionist & Customer Success Specialist
Restorative Industries, Alexandria, Tennessee, United States, 37012
Receptionist & Customer Success Specialist
Location: Alexandria, TN
Employment Type: Full-Time
Company: Restorative Industries
Brands Represented: Stain & Seal Supply, Stain & Seal Experts (Service Locations), Gopher Wood, EXPERT Professional Wood Care
Base pay range: $18.00/hr - $26.00/hr
Position Summary Restorative Industries is seeking a motivated, customer-focused Receptionist & Customer Success Specialist to serve as the welcoming voice and reliable point of contact for multiple brands, including Stain & Seal Supply, Stain & Seal Experts service locations, Gopher Wood, and EXPERT Professional Wood Care. You’ll play a key role in ensuring smooth communication, closing over‑the‑phone sales, processing Shopify orders, and maintaining strong customer relationships through proactive follow‑up and appreciation efforts. This is a high‑impact, people‑centered position that directly supports our service, logistics, and fulfillment teams—while also assisting with inquiries and coordination involving service customers and both potential and active franchisees.
Key Responsibilities
Handle all inbound communication (calls, emails, messages) promptly and professionally
Process and manage Shopify orders with speed and accuracy
Educate and guide customers to close over‑the‑phone product sales
Send thank‑you cards and make follow‑up calls to enhance the customer experience
Coordinate with the service department to ensure clear customer communication and smooth scheduling
Collaborate with the logistics team to monitor shipments and resolve delivery issues
Assist with communication and scheduling needs for potential and active franchisees
Forward incoming clients to their assigned territory managers when applicable
Maintain accurate and up‑to‑date records in CRM and order systems
Keep the front office clean, organized, and welcoming for customers and team members
Expected Outcomes
Calls are answered within the first or second ring and handled with care
All Shopify orders are correct, timely, and efficiently fulfilled
Customer issues are addressed quickly and documented properly
Sales are consistently generated from inbound calls and product inquiries
Customers feel appreciated through thoughtful follow‑up and communication
Cross‑department coordination leads to smoother workflows and fewer errors
Franchise partners experience professional, timely support
Clients with assigned territory managers are promptly and properly routed
The office environment reflects a high standard of professionalism and organization
Key Skills & Qualifications
Proven experience in a receptionist, inside sales, customer service, or administrative role.
Strong verbal and written communication skills.
Highly organized and detail‑oriented with the ability to multitask.
Confident handling high call volumes and turning inquiries into successful interactions.
Experience using Shopify or similar e‑commerce/order fulfillment platforms.
CRM proficiency (HubSpot, Salesforce, or similar preferred).
Positive attitude with a genuine desire to help others.
Comfortable working across multiple brands and customer types (retail, service, franchise).
Able to maintain discretion and professionalism in sensitive or high‑pressure situations.
Bonus if You Have
Experience in the home services, wood care, or construction industry.
Familiarity with franchise systems or working with franchise partners.
Prior work in a multi‑brand or fast‑paced startup environment.
Why Join Restorative Industries? You’ll be part of a team that’s building something meaningful—offering top‑tier products and services while growing a national network of experts in professional wood care. If you’re passionate about delivering an exceptional customer experience, enjoy wearing many hats, and thrive in a fast‑paced environment, we want to hear from you.
Seniority Level Entry level
Job Function Administrative
Industry Consumer Services
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Location: Alexandria, TN
Employment Type: Full-Time
Company: Restorative Industries
Brands Represented: Stain & Seal Supply, Stain & Seal Experts (Service Locations), Gopher Wood, EXPERT Professional Wood Care
Base pay range: $18.00/hr - $26.00/hr
Position Summary Restorative Industries is seeking a motivated, customer-focused Receptionist & Customer Success Specialist to serve as the welcoming voice and reliable point of contact for multiple brands, including Stain & Seal Supply, Stain & Seal Experts service locations, Gopher Wood, and EXPERT Professional Wood Care. You’ll play a key role in ensuring smooth communication, closing over‑the‑phone sales, processing Shopify orders, and maintaining strong customer relationships through proactive follow‑up and appreciation efforts. This is a high‑impact, people‑centered position that directly supports our service, logistics, and fulfillment teams—while also assisting with inquiries and coordination involving service customers and both potential and active franchisees.
Key Responsibilities
Handle all inbound communication (calls, emails, messages) promptly and professionally
Process and manage Shopify orders with speed and accuracy
Educate and guide customers to close over‑the‑phone product sales
Send thank‑you cards and make follow‑up calls to enhance the customer experience
Coordinate with the service department to ensure clear customer communication and smooth scheduling
Collaborate with the logistics team to monitor shipments and resolve delivery issues
Assist with communication and scheduling needs for potential and active franchisees
Forward incoming clients to their assigned territory managers when applicable
Maintain accurate and up‑to‑date records in CRM and order systems
Keep the front office clean, organized, and welcoming for customers and team members
Expected Outcomes
Calls are answered within the first or second ring and handled with care
All Shopify orders are correct, timely, and efficiently fulfilled
Customer issues are addressed quickly and documented properly
Sales are consistently generated from inbound calls and product inquiries
Customers feel appreciated through thoughtful follow‑up and communication
Cross‑department coordination leads to smoother workflows and fewer errors
Franchise partners experience professional, timely support
Clients with assigned territory managers are promptly and properly routed
The office environment reflects a high standard of professionalism and organization
Key Skills & Qualifications
Proven experience in a receptionist, inside sales, customer service, or administrative role.
Strong verbal and written communication skills.
Highly organized and detail‑oriented with the ability to multitask.
Confident handling high call volumes and turning inquiries into successful interactions.
Experience using Shopify or similar e‑commerce/order fulfillment platforms.
CRM proficiency (HubSpot, Salesforce, or similar preferred).
Positive attitude with a genuine desire to help others.
Comfortable working across multiple brands and customer types (retail, service, franchise).
Able to maintain discretion and professionalism in sensitive or high‑pressure situations.
Bonus if You Have
Experience in the home services, wood care, or construction industry.
Familiarity with franchise systems or working with franchise partners.
Prior work in a multi‑brand or fast‑paced startup environment.
Why Join Restorative Industries? You’ll be part of a team that’s building something meaningful—offering top‑tier products and services while growing a national network of experts in professional wood care. If you’re passionate about delivering an exceptional customer experience, enjoy wearing many hats, and thrive in a fast‑paced environment, we want to hear from you.
Seniority Level Entry level
Job Function Administrative
Industry Consumer Services
#J-18808-Ljbffr