JobFairGiant.com
Base pay range
$50,000.00/yr - $70,000.00/yr
Position Title: Customer Specialist/Marketing Coordinator
Position: Full-time (No Work From Home)
Hours: Daytime 9:00 am to 5:00 pm
Location: Oak Park, Michigan - Candidates must be available to work onsite/in-person.
Our client, headquartered in Oak Park, Michigan, is seeking a motivated, customer-focused Customer Specialist/Marketing Coordinator.
Key Responsibilities
Handle inbound and outbound sales calls with a professional, customer-first approach
Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and effective solutions
Build and maintain strong relationships with new and existing customers to encourage repeat business
Identify sales opportunities and collaborate with the sales team to meet and exceed performance goals
Process customer orders accurately and ensure timely fulfillment
Maintain and update customer accounts, documenting all interactions and transactions in the CRM system
Resolve customer concerns efficiently and escalation of complex issues when necessary
Prepare routine sales and customer service reports to support continuous improvement initiatives
Qualifications
Prior experience in inside sales and/or customer service preferred
Excellent verbal and written communication skills
Strong problem‑solving abilities with the ability to manage challenging interactions professionally
Proficiency with CRM platforms and Microsoft Office applications
Ability to work independently while contributing effectively within a team environment
Strong organizational skills and attention to detail
Positive attitude and a commitment to delivering high-quality customer experiences
Seniority level Not Applicable
Employment type Full-time
Job function Sales, Customer Service, and Marketing
Industries Business Consulting and Services
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Position Title: Customer Specialist/Marketing Coordinator
Position: Full-time (No Work From Home)
Hours: Daytime 9:00 am to 5:00 pm
Location: Oak Park, Michigan - Candidates must be available to work onsite/in-person.
Our client, headquartered in Oak Park, Michigan, is seeking a motivated, customer-focused Customer Specialist/Marketing Coordinator.
Key Responsibilities
Handle inbound and outbound sales calls with a professional, customer-first approach
Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and effective solutions
Build and maintain strong relationships with new and existing customers to encourage repeat business
Identify sales opportunities and collaborate with the sales team to meet and exceed performance goals
Process customer orders accurately and ensure timely fulfillment
Maintain and update customer accounts, documenting all interactions and transactions in the CRM system
Resolve customer concerns efficiently and escalation of complex issues when necessary
Prepare routine sales and customer service reports to support continuous improvement initiatives
Qualifications
Prior experience in inside sales and/or customer service preferred
Excellent verbal and written communication skills
Strong problem‑solving abilities with the ability to manage challenging interactions professionally
Proficiency with CRM platforms and Microsoft Office applications
Ability to work independently while contributing effectively within a team environment
Strong organizational skills and attention to detail
Positive attitude and a commitment to delivering high-quality customer experiences
Seniority level Not Applicable
Employment type Full-time
Job function Sales, Customer Service, and Marketing
Industries Business Consulting and Services
#J-18808-Ljbffr