Infor
A global software leader is seeking a Customer Retention Manager in Dallas, Georgia. The successful candidate will lead the Customer Retention Services team to manage customer escalations, enhance customer satisfaction, and mitigate attrition risks through proactive engagement and resolution initiatives. Ideal candidates should have a strong background in service or support roles within the software industry, excellent project management skills, and the ability to collaborate effectively across diverse teams. This role is vital in ensuring customer success and revenue retention.
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