Amphenol Borisch Technologies
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Key Account Manager
role at
Amphenol Borisch Technologies
We are recruiting for a
Key Account Manager
who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross‑functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.
Essential Duties and Responsibilities
Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service.
Coordinates internal and external resources to ensure efficient execution and on‑time delivery of current orders, projects, and new program launches.
Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
Investigates and resolves customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary.
Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
Performs risk management and escalates to management appropriately.
Become fluent in purchase order requirements and/or long‑term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
Ensures that all technical communications and shipments to customers are in compliance with ITAR.
Performs other duties as assigned by Manager.
Qualifications / Requirements
Bachelor’s Degree
Excellent problem‑solving skills
Excellent customer service and communication skills
Proficient in Microsoft Office applications
Qualifications / Preferred
Documented technical experience
Experience reading and understanding technical drawings, designs, and specifications
Program Management experience
Ability to understand customer quality, commercial, and technical requirements
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at Amphenol Borisch Technologies by 2x.
#J-18808-Ljbffr
Key Account Manager
role at
Amphenol Borisch Technologies
We are recruiting for a
Key Account Manager
who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross‑functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.
Essential Duties and Responsibilities
Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service.
Coordinates internal and external resources to ensure efficient execution and on‑time delivery of current orders, projects, and new program launches.
Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
Investigates and resolves customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary.
Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
Performs risk management and escalates to management appropriately.
Become fluent in purchase order requirements and/or long‑term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
Ensures that all technical communications and shipments to customers are in compliance with ITAR.
Performs other duties as assigned by Manager.
Qualifications / Requirements
Bachelor’s Degree
Excellent problem‑solving skills
Excellent customer service and communication skills
Proficient in Microsoft Office applications
Qualifications / Preferred
Documented technical experience
Experience reading and understanding technical drawings, designs, and specifications
Program Management experience
Ability to understand customer quality, commercial, and technical requirements
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at Amphenol Borisch Technologies by 2x.
#J-18808-Ljbffr