City of Greensboro
Open the Door to Equity and Fair Housing – Serve the Community as an Intake Specialist!
Compensation and Benefits:
Estimated Hiring Salary Range : $43,755 - $57,573
Full Salary Range : $43,755 - $78,299
Benefits: We offer an outstanding benefits package that supports your well‑being.
Learn more Here
Work Schedule: Enjoy a consistent
Monday–Friday schedule (8:00 a.m. – 5:00 p.m.)
with a
flexible/hybrid work option , supporting balance while delivering meaningful community service. (Some evening or weekend work may be required based on program or community needs.)
The City of Greensboro’s
Human Rights Department
is seeking a compassionate, detail‑oriented professional to serve as an
Intake Specialist . This role is critical to advancing fair housing, ensuring access to justice, and supporting residents navigating housing discrimination concerns or landlord‑tenant disputes. As the first point of contact, you will help ensure residents are heard, supported, and guided with care and accuracy.
Why You’ll Love Working With Us
Make a direct impact on fair housing and civil rights
Serve residents during pivotal moments with empathy and professionalism
Work in a
mission‑driven, community‑centered environment
Collaborate with internal teams, HUD partners, and community stakeholders
Gain valuable experience in
federal compliance, mediation, and data‑driven reporting
Opportunities for professional growth and career advancement
About the Role The
Intake Specialist
serves as the first point of contact for all
Fair Housing inquiries and Landlord‑Tenant Dispute Program requests . This role supports Greensboro’s designation as a
HUD Fair Housing Assistance Program (FHAP)
and plays a vital role in ensuring compliance, accuracy, and timely communication throughout the intake and investigation process. Must have excellent written and verbal communication skills, ability to maintain accurate records and manage database entries, and ability to work calmly and empathetically with individuals in distress.
Key responsibilities include:
Conducting intake, fact‑finding, and jurisdiction verification for fair housing inquiries
Following federal HUD intake guidelines to determine investigative eligibility
Preparing documentation, signature packets, and certified mailings
Maintaining and analyzing inquiry data for HUD reporting and annual reports
Entering and tracking cases within a CRM system from intake through investigation
Supporting the
Landlord‑Tenant Dispute Program , including mediation support and documentation
Assisting volunteer mediators and identifying additional housing resources
Collaborating closely with investigative staff and reporting to the
Chief Investigative Officer
Potential Career Path This role offers strong professional growth opportunities within the Human Rights and Housing ecosystem, including pathways such as:
Fair Housing Investigator
Senior Intake or Program Specialist
Compliance or Policy Analyst
Civil Rights or Housing Program Coordinator
Supervisory or Program Management Roles
The skills gained in intake, compliance, mediation, and data analysis provide a solid foundation for advancement in public service and civil rights work.
Women, Minorities, and Veterans Are Encouraged to Apply! This job is Non‑Exempt and is subject to the overtime provisions of the Fair Labor Standards Act. What You Bring Minimum Qualifications
Associate’s Degree with 1–3 years of Fair Housing experience
OR an equivalency of a High School Diploma/GED with 5 or more years of Fair Housing experience
Proficiency in Microsoft Word, Excel, and PowerPoint
Preferred Qualifications
Valid Driver’s License
1–3+ years of experience with CRM systems such as Salesforce or HUD Enforcement Management System
Experience with conflict resolution, mediation, or de‑escalation‑focused customer service
Experience using DocuSign, Acrobat Sign, or other eSignature platforms
Experience with USPS certified mailings
Ready to Lead? If you are passionate about equity, fair housing, and serving residents with professionalism and care, we invite you to apply and become a vital part of Greensboro’s commitment to justice and inclusive communities.
#J-18808-Ljbffr
Full Salary Range : $43,755 - $78,299
Benefits: We offer an outstanding benefits package that supports your well‑being.
Learn more Here
Work Schedule: Enjoy a consistent
Monday–Friday schedule (8:00 a.m. – 5:00 p.m.)
with a
flexible/hybrid work option , supporting balance while delivering meaningful community service. (Some evening or weekend work may be required based on program or community needs.)
The City of Greensboro’s
Human Rights Department
is seeking a compassionate, detail‑oriented professional to serve as an
Intake Specialist . This role is critical to advancing fair housing, ensuring access to justice, and supporting residents navigating housing discrimination concerns or landlord‑tenant disputes. As the first point of contact, you will help ensure residents are heard, supported, and guided with care and accuracy.
Why You’ll Love Working With Us
Make a direct impact on fair housing and civil rights
Serve residents during pivotal moments with empathy and professionalism
Work in a
mission‑driven, community‑centered environment
Collaborate with internal teams, HUD partners, and community stakeholders
Gain valuable experience in
federal compliance, mediation, and data‑driven reporting
Opportunities for professional growth and career advancement
About the Role The
Intake Specialist
serves as the first point of contact for all
Fair Housing inquiries and Landlord‑Tenant Dispute Program requests . This role supports Greensboro’s designation as a
HUD Fair Housing Assistance Program (FHAP)
and plays a vital role in ensuring compliance, accuracy, and timely communication throughout the intake and investigation process. Must have excellent written and verbal communication skills, ability to maintain accurate records and manage database entries, and ability to work calmly and empathetically with individuals in distress.
Key responsibilities include:
Conducting intake, fact‑finding, and jurisdiction verification for fair housing inquiries
Following federal HUD intake guidelines to determine investigative eligibility
Preparing documentation, signature packets, and certified mailings
Maintaining and analyzing inquiry data for HUD reporting and annual reports
Entering and tracking cases within a CRM system from intake through investigation
Supporting the
Landlord‑Tenant Dispute Program , including mediation support and documentation
Assisting volunteer mediators and identifying additional housing resources
Collaborating closely with investigative staff and reporting to the
Chief Investigative Officer
Potential Career Path This role offers strong professional growth opportunities within the Human Rights and Housing ecosystem, including pathways such as:
Fair Housing Investigator
Senior Intake or Program Specialist
Compliance or Policy Analyst
Civil Rights or Housing Program Coordinator
Supervisory or Program Management Roles
The skills gained in intake, compliance, mediation, and data analysis provide a solid foundation for advancement in public service and civil rights work.
Women, Minorities, and Veterans Are Encouraged to Apply! This job is Non‑Exempt and is subject to the overtime provisions of the Fair Labor Standards Act. What You Bring Minimum Qualifications
Associate’s Degree with 1–3 years of Fair Housing experience
OR an equivalency of a High School Diploma/GED with 5 or more years of Fair Housing experience
Proficiency in Microsoft Word, Excel, and PowerPoint
Preferred Qualifications
Valid Driver’s License
1–3+ years of experience with CRM systems such as Salesforce or HUD Enforcement Management System
Experience with conflict resolution, mediation, or de‑escalation‑focused customer service
Experience using DocuSign, Acrobat Sign, or other eSignature platforms
Experience with USPS certified mailings
Ready to Lead? If you are passionate about equity, fair housing, and serving residents with professionalism and care, we invite you to apply and become a vital part of Greensboro’s commitment to justice and inclusive communities.
#J-18808-Ljbffr