Trinity Employment Specialists
Patient Account Representative
Trinity Employment Specialists, Tulsa, Oklahoma, United States, 74101
Patient Account Representative
Job Summary
A busy surgical practice is seeking a
full-time Patient Account Representative
to support patient billing and collections. This role is responsible for managing patient accounts with a primary focus on
reducing patient accounts receivable
while delivering exceptional customer service. The ideal candidate communicates professionally and courteously with patients to explain account balances, resolve billing questions, and establish payment arrangements. This position follows established policies and procedures and requires the ability to take direction, apply instructions accurately, and work independently when appropriate. Responsibilities and Duties
Answer incoming calls regarding patient statements and balances, providing friendly, accurate, and timely customer service Research patient accounts to resolve billing questions or discrepancies Assist walk-in patients with account-related concerns Process daily reconciliation of payment batches Review reports and task queues for patients with outstanding balances Update patient charts with accurate and current insurance information Contact patients regarding delinquent balances and follow established collection procedures Review reports prior to patient appointments to discuss balances and establish payment arrangements as needed Prepare collection statements and required documentation for external collections Assist with patient registration and checkout processes Review patient accounts to identify current and delinquent balances Assist in preparing surgical estimates Process paper correspondence with insurance companies and assist with preparation of secondary claims Perform additional duties as assigned by management Qualifications
High school diploma or equivalent required;
Associate degree preferred Minimum of
one year of experience
in medical billing and collections Neurosurgery or Orthopedic Surgery experience preferred Working knowledge of medical insurance and billing processes Workers Compensation experience a plus Excellent verbal and written communication skills Demonstrated ability to work independently and follow established procedures Basic computer proficiency;
NextGen experience preferred
TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter.
Please visit the
Career Center
on our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities!
A busy surgical practice is seeking a
full-time Patient Account Representative
to support patient billing and collections. This role is responsible for managing patient accounts with a primary focus on
reducing patient accounts receivable
while delivering exceptional customer service. The ideal candidate communicates professionally and courteously with patients to explain account balances, resolve billing questions, and establish payment arrangements. This position follows established policies and procedures and requires the ability to take direction, apply instructions accurately, and work independently when appropriate. Responsibilities and Duties
Answer incoming calls regarding patient statements and balances, providing friendly, accurate, and timely customer service Research patient accounts to resolve billing questions or discrepancies Assist walk-in patients with account-related concerns Process daily reconciliation of payment batches Review reports and task queues for patients with outstanding balances Update patient charts with accurate and current insurance information Contact patients regarding delinquent balances and follow established collection procedures Review reports prior to patient appointments to discuss balances and establish payment arrangements as needed Prepare collection statements and required documentation for external collections Assist with patient registration and checkout processes Review patient accounts to identify current and delinquent balances Assist in preparing surgical estimates Process paper correspondence with insurance companies and assist with preparation of secondary claims Perform additional duties as assigned by management Qualifications
High school diploma or equivalent required;
Associate degree preferred Minimum of
one year of experience
in medical billing and collections Neurosurgery or Orthopedic Surgery experience preferred Working knowledge of medical insurance and billing processes Workers Compensation experience a plus Excellent verbal and written communication skills Demonstrated ability to work independently and follow established procedures Basic computer proficiency;
NextGen experience preferred
TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter.
Please visit the
Career Center
on our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities!