JCC Greater Boston
Outdoor Pool Member Relations Specialist
JCC Greater Boston, Newton, Massachusetts, United States, 02458
Outdoor Pool Member Relations Specialist
Become a part of our vital and vibrant team! We are seeking to hire attendants for our Outdoor Pool. In an exciting, supportive, fast-paced environment, the Outdoor Pool Member Relations Specialist provides day-to-day support to the Outdoor Pool Department and serves as the key point person at our Outdoor Pool desk. The individual in this position will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of programs and services. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish. Primary responsibilities include, and are not limited to: Greet all members, guests and staff with a pleasant, professional demeanor and welcoming manner Check membership status Enforce all safety and security measures Respond to inquiries via phone, email, and in-person regarding JCC programs and services Handle member concerns and feedback to ensure a positive experience and resolution of issues Present information and assistance related to membership rates, programs, services and scholarships Manage membership accounts, including renewals, upgrades, and inquiries related to billing Operate and master all software that is required to assist members and guests Facilitate purchases made at the Outdoor Pool Remain safety aware and escalate any issues to Outdoor Pool Manager as needed Standard staff expectations include and are not limited to: Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected Actively participate as an essential team member Support JCC Greater Boston's mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through role modeling Enthusiastically representing the organization, model excellence and achievement Attend JCCGB meetings and trainings as assigned Other duties as assigned Job Details: Located in Newton, Massachusetts, this on-site job has some weekday and weekend shifts. There is some flexibility in the work schedule. Offering great perks, a supportive vibrant in-person work environment, and a competitive starting pay rate of $17.00 - $20.00 per hour. The pay rate offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity. Since opening its doors in 1983, JCC Greater Boston has been committed to creating a vibrant, inclusive, diverse community by nurturing meaningful, lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends. JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team! The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all. JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups.
Become a part of our vital and vibrant team! We are seeking to hire attendants for our Outdoor Pool. In an exciting, supportive, fast-paced environment, the Outdoor Pool Member Relations Specialist provides day-to-day support to the Outdoor Pool Department and serves as the key point person at our Outdoor Pool desk. The individual in this position will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of programs and services. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish. Primary responsibilities include, and are not limited to: Greet all members, guests and staff with a pleasant, professional demeanor and welcoming manner Check membership status Enforce all safety and security measures Respond to inquiries via phone, email, and in-person regarding JCC programs and services Handle member concerns and feedback to ensure a positive experience and resolution of issues Present information and assistance related to membership rates, programs, services and scholarships Manage membership accounts, including renewals, upgrades, and inquiries related to billing Operate and master all software that is required to assist members and guests Facilitate purchases made at the Outdoor Pool Remain safety aware and escalate any issues to Outdoor Pool Manager as needed Standard staff expectations include and are not limited to: Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected Actively participate as an essential team member Support JCC Greater Boston's mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through role modeling Enthusiastically representing the organization, model excellence and achievement Attend JCCGB meetings and trainings as assigned Other duties as assigned Job Details: Located in Newton, Massachusetts, this on-site job has some weekday and weekend shifts. There is some flexibility in the work schedule. Offering great perks, a supportive vibrant in-person work environment, and a competitive starting pay rate of $17.00 - $20.00 per hour. The pay rate offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity. Since opening its doors in 1983, JCC Greater Boston has been committed to creating a vibrant, inclusive, diverse community by nurturing meaningful, lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston provides highly valued connections, learning, and experiences for the Jewish community and friends. JCC Greater Boston staff enjoy working in an innovative, friendly, and welcoming environment where their talents and contributions are appreciated. In our recent employee survey, staff rated their direct management and organizational alignment experiences close to 90% positive. If you want to upgrade your working experience and have a better work-life balance, we encourage you to explore becoming part of the JCC team! The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all. JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups.