BHE Renewables
Representative, Bilingual Customer Services (Loa 16-04)
An employee not required to have prior customer services experience and who, after passing a clerical aptitude test, will receive formal training in order to perform the duties of Customer Services. Customer interactions require the use of fluent bilingual (Spanish) speaking skills. Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Services Representative in the Customer Contact Center, Meter Reading, Cash Operations, Energy Diversion, Service Center or District Offices. Shall be required by Company to pass the Customer Information System training proficiency test. Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification. Works alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service. Will automatically progress through the wage rate scale provided the employee's performance is satisfactory to qualify for advancement. May be required by Company to pass written and/or proficiency tests covering any of the following qualifications: Typing with acceptable speed and accuracy (40 w.p.m.)/keyboard skills. Aptitude for arithmetical calculations. Ability to operate various office machines and personal computers as required. Fluency in bilingual (Spanish) language skills ***Current NV Energy employees, who apply for this job opening will be subject to work any five (5) consecutive days, starting on any day of the week. The work week schedule will be permitted to include Saturday and/or Sunday, if Call Center staffing so requires. Should the Company schedule staff for a Saturday and/or Sunday shift, it shall be pursuant to the work schedule and consecutive days off authorized under LOA 16-06.*** ***Current NV Energy employees who apply for this job opening will be required to participate in the 3rd shift work schedule, if needed by the Company, subject to the terms of LOA 21-09.***
An employee not required to have prior customer services experience and who, after passing a clerical aptitude test, will receive formal training in order to perform the duties of Customer Services. Customer interactions require the use of fluent bilingual (Spanish) speaking skills. Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Services Representative in the Customer Contact Center, Meter Reading, Cash Operations, Energy Diversion, Service Center or District Offices. Shall be required by Company to pass the Customer Information System training proficiency test. Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification. Works alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service. Will automatically progress through the wage rate scale provided the employee's performance is satisfactory to qualify for advancement. May be required by Company to pass written and/or proficiency tests covering any of the following qualifications: Typing with acceptable speed and accuracy (40 w.p.m.)/keyboard skills. Aptitude for arithmetical calculations. Ability to operate various office machines and personal computers as required. Fluency in bilingual (Spanish) language skills ***Current NV Energy employees, who apply for this job opening will be subject to work any five (5) consecutive days, starting on any day of the week. The work week schedule will be permitted to include Saturday and/or Sunday, if Call Center staffing so requires. Should the Company schedule staff for a Saturday and/or Sunday shift, it shall be pursuant to the work schedule and consecutive days off authorized under LOA 16-06.*** ***Current NV Energy employees who apply for this job opening will be required to participate in the 3rd shift work schedule, if needed by the Company, subject to the terms of LOA 21-09.***