Dog Groomer

divh2Dog Groomer/h2pDo you enjoy combining creativity and precision to keep pets looking polished? We are seeking a full time Dog Groomer to join the Pet Spa team!/ppOur Pet Resort is part of a larger company called National Veterinary Associates (NVA) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!/ppThe Groomer is a commission-based position within our Pet Resort and reports directly to the General Manager. We believe in the mission of Pet Lovers Delighting Pet Lovers and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail. This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. Most importantly, candidates should have experience grooming or bathing all breeds of dogs and cats. Primary responsibilities are to ensure that all pets in your care receive a groom that is of professional quality that meets or exceeds the clients request without ever compromising the physical and emotional health of the pet./ppThis role is very important to our pets and their parents. Youre the one who makes them feel like a million bucks! Oftentimes, you are helping keep their pet healthy by maintaining a clean and well-groomed animal. Daily, youll work on both animals with reservations, walk-in appointments and some of our guests who are staying with us in boarding. Youll perform a full groom, simple baths and touch ups and sometimes, the random emergency-someone-just-peed-on-themselves-because-they-are-so-excited-bath. Youll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. Youll document what you are seeing - sometimes youre the first to notice an issue and can help the parents solve a health concern. And lets not forget -- youre probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!/ppResponsibilities:/pulliProvide an overall positive experience for the pets as they are being groomed, including compassion, gentleness, reassurance, safety, and comfort./liliEnsure that all guests are groomed or bathed (depending on the parents requests) to the parents specifications. Grooms/Baths must be completed on time./liliWorks with Resort Hosts to schedule or schedule grooming appointments yourself, including setting up new clients in online software and discussing vaccination protocol with both new and existing clients./liliMeet and greet all grooming clients whenever possible to discuss grooming instructions after assessing the dogs coat and condition. Meet with clients or communicate after groom on results, including providing report cards. Suggest any added services that would be beneficial to the client./liliReturn all phone calls and emails in a timely manner. Grow your business by rescheduling any appointments./liliEnsure client satisfaction by resolving any customer service issues within your capabilities./liliProperly maintain all grooming tools to ensure quality of grooms. Check equipment on a regular basis to ensure it is not hazardous to guests./liliPromptly notify the manager if supplies are needed (bandana, shampoos, etc.)./liliMaintain a sanitary and healthy environment by following the resorts standards of cleaning and disinfecting your workspace. See below for details./liliCleaning is essential: All hair must be swept off the floor in a timely manner. Bathing and drying rooms must be cleaned before going home. Grooming area must be tidy (windows cleaned, floor mopped, computer station cleaned.)./liliDisinfecting drying rooms is crucial. Use disinfectant daily and bleach weekly on all drying rooms./liliMonitor guests health while grooming or bathing. Report any unusual concerns to the general manager and the pet parent./liliEnsure the guest has water and a chance to go potty if he or she will be with you for over 2 hours./liliFollow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists./liliPay specific attention to kennel tags, (Meds Person to Feed, Aggressive, Separate for Feeding, etc.)./liliAdhere to pricing guidelines. Get prior approval from the manager or pets owner before any additional costs are added to service./liliEffectively communicate to pet care staff that guests are with you./liliAdhere to procedures in identifying pets while they are with you (groom cards, name bands)./liliPromptly give any laundry to pet care so that it can be cleaned./liliConsult with other departments./li/ulpWork with a team who all exemplify these qualities:/pulliA passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety./liliFocuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated./liliCustomer Service Oriented - Ability to take care of the customers needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers./liliWilling and able to communicate directly with clients, both written and orally, about their dog. Works to make these lifetime clients./liliMust be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping./liliConflict Resolution - Ability to handle conflict with tact and diplomacy./liliGood teamwork and willingness to assist other departments as necessary./liliCheerful, friendly, positive team-oriented attitude./liliStrong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office./liliReliable, punctual, and dependable./liliAbility to work a flexible schedule, including holidays and weekends./liliAbility to take direction well and apply it independently./liliAbility to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound./liliAbility to tolerate being in close contact with various bodily fluids and to get dirty frequently./liliPhysically able to handle dogs of all sizes and to lift up to 60 lbs./liliOther duties as assigned as needed/li/ulpQualifications:/pulliProfessional Grooming Certifications preferred but not required/liliTwo to four years professional grooming experience preferred/liliStrong knowledge of individual breed standards and breed cuts/liliUse of proper scissoring techniques/li/ulpNVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws./ppWork schedule:/pulliMonday to Friday/liliWeekend availability/liliHolidays/li/ulpSupplemental pay:/pulliTips/liliCommission pay/li/ulpBenefits:/pulliPaid time off/liliHealth insurance/liliDental insurance/liliVision insurance/liliLife insurance/liliDisability insurance/lili401(k) matching/liliEmployee discount/liliFlexible schedule/li/ul/div