Greater Orlando Aviation Authority
Customer Service Specialist (Night Shift)
Greater Orlando Aviation Authority, Orlando, Florida, us, 32885
POSITION:
Customer Service Specialist (Night Shift)
DEPARTMENT:
Customer Experience
SALARY:
$41,724.80 annual salary
LEVEL:
L15
CLOSING DATE: Friday, January 16, 2026
TheGreater Orlando Aviation Authority (GOAA) is committed to seamlessly connectingFlorida and the world through exceptional experiences, collaboration, andcreativity. As the operator of Orlando International Airport (MCO) and OrlandoExecutive Airport (ORL), GOAA continues to drive innovation and growth, shapingthe future of aviation and redefining the travel experience.
We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).
POSITION SUMMARY:
Supports the day-to-day operation of the customer service contact center, through effective communication to customers via website, social media, telephone, and email. Maintains appropriate records necessary for the compilation and analysis of data. Perform administrative tasks and other duties as assigned.
MINIMUM REQUIREMENTS:
Associate degree and two (2) years' experience in customer service and/or customer contact center role, or an equivalent combination of education, training and experience. Foreign language is preferred. Excellent interpersonal and customer service skills Proficient in Microsoft office applications• Must be able to type 35 WPM Excellent oral and written communications skills Job Description + Physical Requirements and Working Conditions Detail oriented and excellent organizational skills Demonstrated ability to effectively plan, schedule and meet deadlines Ability to diffuse and prevent confrontations Willing and able to work a flexible schedule including early mornings, late evenings, holidays, and weekends as required to accommodate events for employees with various shifts BENEFITS:
The Greater Orlando Aviation Authority offers a comprehensive benefits package.
Paid Vacation, Holidays, Sick and Personal Leave Days Retirement Plan with Company Match Health, Dental and Vision Insurance Wellness Programs Short Term Disability Plan, Long Term Disability Plan and Life Insurance Education Reimbursement (Full-time Employees Only) Hybrid Work Schedule (for applicable positions) Shift Differential (for applicable positions)
2nd Shift - $0.75 per hour & 3rd Shift - $1.00 per hour
Customer Service Specialist (Night Shift)
DEPARTMENT:
Customer Experience
SALARY:
$41,724.80 annual salary
LEVEL:
L15
CLOSING DATE: Friday, January 16, 2026
TheGreater Orlando Aviation Authority (GOAA) is committed to seamlessly connectingFlorida and the world through exceptional experiences, collaboration, andcreativity. As the operator of Orlando International Airport (MCO) and OrlandoExecutive Airport (ORL), GOAA continues to drive innovation and growth, shapingthe future of aviation and redefining the travel experience.
We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).
POSITION SUMMARY:
Supports the day-to-day operation of the customer service contact center, through effective communication to customers via website, social media, telephone, and email. Maintains appropriate records necessary for the compilation and analysis of data. Perform administrative tasks and other duties as assigned.
MINIMUM REQUIREMENTS:
Associate degree and two (2) years' experience in customer service and/or customer contact center role, or an equivalent combination of education, training and experience. Foreign language is preferred. Excellent interpersonal and customer service skills Proficient in Microsoft office applications• Must be able to type 35 WPM Excellent oral and written communications skills Job Description + Physical Requirements and Working Conditions Detail oriented and excellent organizational skills Demonstrated ability to effectively plan, schedule and meet deadlines Ability to diffuse and prevent confrontations Willing and able to work a flexible schedule including early mornings, late evenings, holidays, and weekends as required to accommodate events for employees with various shifts BENEFITS:
The Greater Orlando Aviation Authority offers a comprehensive benefits package.
Paid Vacation, Holidays, Sick and Personal Leave Days Retirement Plan with Company Match Health, Dental and Vision Insurance Wellness Programs Short Term Disability Plan, Long Term Disability Plan and Life Insurance Education Reimbursement (Full-time Employees Only) Hybrid Work Schedule (for applicable positions) Shift Differential (for applicable positions)
2nd Shift - $0.75 per hour & 3rd Shift - $1.00 per hour