Exela Enterprise Solutions, Inc.
Customer Service Rep
Exela Enterprise Solutions, Inc., Chicago, Illinois, United States, 60290
Job Description
About the Role:
As a Customer Service Representative/Technical Site Representative, your primary responsibility is for electronic p rint, but not limited to copiers, printers, multifunctional printer equipment, customer satisfaction, troubleshooting, hardware and related technology, and Help Desk assistance.
Key responsibilities include, but are not limited:
• Maintaining equipment, meter reads, color printer calibration, etc.
• Ordering supplies
• Maintaining identified metric reports
• Coordinating Device ordering, logistics and transportation
• Providing assessment and recommendations for device requests
• Scheduling remote Device machine on a routine basis
• Responding to end-user service calls within one (1) business hour to
• provide first level of support.
• Acting as single point of contact for Device support and supplies
To perform the job successfully, requires being able to demonstrate the following competencies:
• Problem Solving - identify and resolve problems in a timely manner
• Oral Communication - listens, clarifies and responds appropriately
• to questions.
• Planning/Organizing - set prioritizes and plans work activities
• To use work time efficiently.
• Quality - demonstrates accuracy and thoroughness
• Attendance/Punctuality - consistently at work and on time
• Dependability - follows instructions and responds to management
• direction
• Ability to work independently
Essential Qualifications
:
• High school diploma or equivalent (GED) preferred
• Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry.
• Basic experience in networking functions including IP addresses and DNS, print servers
• 1-2 Years customer service experience
• Consistent walking, lifting, and standing is required
• Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment
• Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies.
• Ability to work at a computer for extended periods.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds.
• Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment.
• Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues.
• Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships.
• Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
• Ability to interfacing with end user in professional manner, sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Lifting up to 50 pounds
• Standing for long periods of time
• Significant walking
• Close vision and ability to focus are necessary for performing tasks accurately.
"The pay range for this position starts at $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
About the Role:
As a Customer Service Representative/Technical Site Representative, your primary responsibility is for electronic p rint, but not limited to copiers, printers, multifunctional printer equipment, customer satisfaction, troubleshooting, hardware and related technology, and Help Desk assistance.
Key responsibilities include, but are not limited:
• Maintaining equipment, meter reads, color printer calibration, etc.
• Ordering supplies
• Maintaining identified metric reports
• Coordinating Device ordering, logistics and transportation
• Providing assessment and recommendations for device requests
• Scheduling remote Device machine on a routine basis
• Responding to end-user service calls within one (1) business hour to
• provide first level of support.
• Acting as single point of contact for Device support and supplies
To perform the job successfully, requires being able to demonstrate the following competencies:
• Problem Solving - identify and resolve problems in a timely manner
• Oral Communication - listens, clarifies and responds appropriately
• to questions.
• Planning/Organizing - set prioritizes and plans work activities
• To use work time efficiently.
• Quality - demonstrates accuracy and thoroughness
• Attendance/Punctuality - consistently at work and on time
• Dependability - follows instructions and responds to management
• direction
• Ability to work independently
Essential Qualifications
:
• High school diploma or equivalent (GED) preferred
• Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry.
• Basic experience in networking functions including IP addresses and DNS, print servers
• 1-2 Years customer service experience
• Consistent walking, lifting, and standing is required
• Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment
• Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies.
• Ability to work at a computer for extended periods.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds.
• Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment.
• Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues.
• Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships.
• Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
• Ability to interfacing with end user in professional manner, sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Lifting up to 50 pounds
• Standing for long periods of time
• Significant walking
• Close vision and ability to focus are necessary for performing tasks accurately.
"The pay range for this position starts at $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."