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Base pay range
$70.00/hr - $72.00/hr
Sr. UX Researcher | Digital Customer Experience (Hybrid)
We are hiring a UX Researcher to join a large, enterprise Digital Customer Experience organization supporting both customer?facing and employee?facing digital products. This role is part of a multidisciplinary UX team focused on improving usability, efficiency, and overall experience across high?impact platforms.
This is a hands?on research role ideal for someone who enjoys translating user insights into actionable product and design decisions.
Location & Work Schedule
- Hybrid Fort Worth, TX
- Pay Rate: $72/hour
- Duration: 1 Year
What Youll Do
- Collaborate with Product Owners, Product Designers, and cross?functional stakeholders to understand business problems and advocate for user needs
- Define and execute UX research strategies aligned to product objectives and key results (OKRs)
- Conduct qualitative research including moderated usability testing, user interviews, contextual inquiries, heuristic evaluations, and competitive analysis
- Conduct quantitative research such as surveys, unmoderated usability testing, card sorting, tree testing, clickstream analysis, and eye?tracking studies
- Analyze experience data using tools such as Adobe Analytics and Quantum Metric
- Synthesize research findings into clear, actionable insights and present recommendations to product teams and leadership
- Create and maintain personas, journey maps, and service blueprints
- Track UX performance metrics and proactively identify experience gaps
- Contribute to Research Operations by helping scale research processes, tools, and best practices
- Work across multiple initiatives within an Agile environment
Required Qualifications
- Bachelors degree in Human?Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related field
- 3+ years of applied UX research experience within large or highly matrixed organizations
- Strong understanding of user?centered design principles
- Hands?on experience with both qualitative and quantitative research methods
- Strong analytical skills
- Experience with SPSS, R, SQL, database queries, and basic programming languages
- Experience using remote unmoderated and moderated research platforms (UserZoom, UserTesting, Userlytics, etc.)
- Familiarity with modern design and prototyping tools (Figma, Sketch, Adobe CC, etc.)
- Excellent written and verbal communication skills
- Ability to present research findings clearly and support recommendations with data
Preferred Qualifications
- Masters degree or PhD in a related field
- 5+ years of UX research experience
- Experience owning and developing research strategies tied to product OKRs
- Experience scaling UX research practices or Research Operations
- Experience building research repositories or benchmarking programs
- Experience conducting field research with unionized workforces
- Knowledge of how Artificial Intelligence can be applied to UX research
Tools & Technologies
UserTesting, UserZoom, Userlytics, Adobe Analytics, Quantum Metric, SPSS, R, SQL, Figma, Sketch, Zeplin, Adobe Creative Cloud, eye?tracking tools
Seniority level
- Mid?Senior level
Employment type
- Contract
Job function
- Information Technology and Research
Industries
- Airlines and Aviation
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Benefits
- Medical insurance
- Vision insurance
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