Operations Associate - Commercial Loan Servicer

* Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service.* Ability to work both independently and collaboratively through projects and day to day functions.* Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data.* Facilitates teamwork and continuity.* Solid knowledge required for the role and pursues new knowledge proactively.* Positively accepts change and engages productively with team and relevant stakeholders.* Communicate with lines of business partners and other managers regarding loan transactions and exceptions.* Manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Bilateral loans for the Commercial Corporate Banking line of business* Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations* Communicate directly with Customers for all loan related requests (ie. resolving and expediting inquiries, discrepancies, and other special requests)* Strong written and verbal communication skills are required on a daily basis to maintain and provide customers with a consistent high level of service* Coordinate loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register* Work closely with respective business units and other internal partners to align needs and provide support as needed* Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc.* Complete comprehensive testing of system enhancements* Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support* Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records* Prepare and submit periodic (daily and above) departmental and team reports and metrics* Establish and maintain Customer Satisfaction as the singular priority* Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline**Work from Home Technology Requirements:*** A secure home office environment that is free from background noise and distractions* A reliable private internet connection that is not supplied via cellular data or hotspot

+ A private network that is password protected where you have ownership or line of sight to every device on the network

+ Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

+ Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

+ ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

+ To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page* Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met**Work from Home Living Requirements**:******Basic Qualifications**:***** High School Diploma, GED or equivalent certification* At least 1 year of experience in Banking Operations* At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)**Preferred Qualifications**:***** Bachelor's Degree or military experience* 2+ years of systems experience in ACBS* 2+ years of systems experience in Salesforce* 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)* 2+ years of Bilateral Loan Closing or Bilateral Loan Servicing experience* 2+ years of experience in Commercial Banking OperationsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr