H-E-B
Woodlands 2 Dairy - Customer Service Rep - Part-Time
H-E-B, The Woodlands, Texas, United States
Woodlands 2 Dairy - Customer Service Rep - Part-Time
Join H‑E‑B as a Customer Service Representative at Woodlands 2 Dairy. This part‑time position focuses on delivering exceptional customer service and maintaining a well‑stocked, clean and compliant department.
Responsibilities
Provide a well‑stocked and well‑maintained department while providing superior customer service.
Stock and properly rotate products on a daily basis, maintaining all department and safety/sanitation standards.
Assist with inventory control; load, unload and move product.
Organize, clean and prepare back area for the night crew and incoming trucks.
Organize merchandise on pallets to make the department presentable to the public.
Ensure integrity of shelf tags and signage in the department; may create or prepare signage as needed.
Maintain standards in shrink, safety, inventory control and sanitation.
Check shipments for out‑of‑date and damaged product to ensure freshness and quality.
Build, stock, maintain, and take down store displays.
Perform the duties of Customer Service Assistant as needed.
Provide superior customer service.
Answer customer questions regarding products and assist them with selections; help customers locate store merchandise.
Merchandise product effectively.
Use suggestive selling techniques to meet customer needs and build department sales.
Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
Properly handle and maintain the operation of all equipment.
Comply with departmental SOPs and store operating procedures.
Additional Department‑Specific Responsibilities / Pre‑requisites
Beauty : Knowledge of beauty and cosmetic aids.
Drugstore / General Merchandise : Prepares tags and signs as needed.
Grocery : Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed.
Texas Backyard : Passion for outdoors; ability to complete Green Thumb training (H‑E‑B internal training).
Entertainment : Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games.
What is your background?
Minimum age 18 (mandatory).
High school diploma (or equivalent).
Completion of Company Orientation and Safety Training (upon hire).
Do you have what it takes to be a fit H‑E‑B Customer Service Representative?
Strong customer service skills.
Communication and interpersonal skills.
Reading and writing skills.
Planning and organizing skills.
Physical and Practical Requirements
Function in a fast‑paced, retail environment, in detailed and precise tasks.
Work with customers, staying attentive to their needs.
Perform department‑specific physical tasks (see list below).
Beauty
Constantly reach at waist, grasp.
Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push or pull with arms.
Occasionally be exposed to cold, loud noise, and wet conditions.
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs.
Drugstore / General Merchandise
Constantly reach at waist, pivot, grasp.
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push or pull with arms, pinch, perform fine motor movements, ulnar or radial deviation, extend and flex wrists.
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
Occasionally be exposed to cold, loud noise, and wet conditions.
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
Grocery
Constantly reach at waist, pivot, grasp.
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push or pull with arms, pinch, perform fine motor movements, ulnar or radial deviation, extend and flex wrists.
Frequently be exposed to cold conditions.
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
Occasionally be exposed to loud noise, and wet conditions.
Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs.
Texas Backyard
Constantly reach at waist, grasp.
Frequently stand, walk.
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push or pull with arms, pinch, perform fine motor movements.
Occasionally be exposed to wet conditions and loud noise.
Frequently be exposed to ambient temperatures.
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs.
Healthy Living
Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
Occasionally bend, crawl, climb stairs, twist, push or pull with arms, perform fine motor movements.
Occasionally be exposed to cold, loud noise, and wet conditions.
Must be able to lift 50 lbs, and manage in excess of 50 lbs.
While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day.
It is Partners' responsibility to never lift beyond their own safe lifting limit. If item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
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Responsibilities
Provide a well‑stocked and well‑maintained department while providing superior customer service.
Stock and properly rotate products on a daily basis, maintaining all department and safety/sanitation standards.
Assist with inventory control; load, unload and move product.
Organize, clean and prepare back area for the night crew and incoming trucks.
Organize merchandise on pallets to make the department presentable to the public.
Ensure integrity of shelf tags and signage in the department; may create or prepare signage as needed.
Maintain standards in shrink, safety, inventory control and sanitation.
Check shipments for out‑of‑date and damaged product to ensure freshness and quality.
Build, stock, maintain, and take down store displays.
Perform the duties of Customer Service Assistant as needed.
Provide superior customer service.
Answer customer questions regarding products and assist them with selections; help customers locate store merchandise.
Merchandise product effectively.
Use suggestive selling techniques to meet customer needs and build department sales.
Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
Properly handle and maintain the operation of all equipment.
Comply with departmental SOPs and store operating procedures.
Additional Department‑Specific Responsibilities / Pre‑requisites
Beauty : Knowledge of beauty and cosmetic aids.
Drugstore / General Merchandise : Prepares tags and signs as needed.
Grocery : Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed.
Texas Backyard : Passion for outdoors; ability to complete Green Thumb training (H‑E‑B internal training).
Entertainment : Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games.
What is your background?
Minimum age 18 (mandatory).
High school diploma (or equivalent).
Completion of Company Orientation and Safety Training (upon hire).
Do you have what it takes to be a fit H‑E‑B Customer Service Representative?
Strong customer service skills.
Communication and interpersonal skills.
Reading and writing skills.
Planning and organizing skills.
Physical and Practical Requirements
Function in a fast‑paced, retail environment, in detailed and precise tasks.
Work with customers, staying attentive to their needs.
Perform department‑specific physical tasks (see list below).
Beauty
Constantly reach at waist, grasp.
Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push or pull with arms.
Occasionally be exposed to cold, loud noise, and wet conditions.
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs.
Drugstore / General Merchandise
Constantly reach at waist, pivot, grasp.
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push or pull with arms, pinch, perform fine motor movements, ulnar or radial deviation, extend and flex wrists.
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
Occasionally be exposed to cold, loud noise, and wet conditions.
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
Grocery
Constantly reach at waist, pivot, grasp.
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push or pull with arms, pinch, perform fine motor movements, ulnar or radial deviation, extend and flex wrists.
Frequently be exposed to cold conditions.
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
Occasionally be exposed to loud noise, and wet conditions.
Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs.
Texas Backyard
Constantly reach at waist, grasp.
Frequently stand, walk.
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push or pull with arms, pinch, perform fine motor movements.
Occasionally be exposed to wet conditions and loud noise.
Frequently be exposed to ambient temperatures.
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs.
Healthy Living
Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
Occasionally bend, crawl, climb stairs, twist, push or pull with arms, perform fine motor movements.
Occasionally be exposed to cold, loud noise, and wet conditions.
Must be able to lift 50 lbs, and manage in excess of 50 lbs.
While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day.
It is Partners' responsibility to never lift beyond their own safe lifting limit. If item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
#J-18808-Ljbffr