Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & S

## Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & Spanish PreferredJoin our team as a **Benefits Support Staff (Public Benefit Specialist, Entry)**, where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients. **Summary of Duties*** Provide front desk assistance, answer phone calls, and guide clients to the right services.* Distribute mail, handle case transfers, and manage emails.* Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.* Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.* Document all interactions and records through the ONE and TRACS system.* Create a welcoming environment for the public through various forms of communication.* Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.* Use various computer systems and databases to manage information for the agency and clients.* An equivalent combination of education, training, and experience relative to the class concept.Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); **OR**An associate degree in a Behavioral Science, Social Science or a closely related field **AND** six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; **OR*** Experience delivering empathetic, professional customer service by listening carefully, adapting approaches, and meeting diverse needs.* Experience staying clam under pressure and using critical thinking to resolve complex or escalated issues independently.* Experience applying service equity principles to provide fair, personalized support across diverse backgrounds.* Experience maintaining well-being and performance through self-awareness, emotional intelligence, and effective stress management.* Experience building positive relationships and integrating quickly into new teams through adaptability, collaboration, and initiative.* Experience organizing and prioritizing tasks effectively to manage time and thrive in fast-paced environments.* Work will take place in office and occasionally in the community.* Some travel may be required for supporting other offices or for attending trainings or meetings.* The work schedule is **Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.* There may be occasional requirements for compensated overtime, including evenings and weekends.* You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.* You may meet situations requiring quick decision-making to ensure your safety or the safety of others.**Attention all candidates!** **Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.** Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.**Your application materials are used to determine your starting salary range.** Please ensure that all education and experience you would like considered are included in your application materials. **Note:** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.**The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. #J-18808-Ljbffr