The Moinian Group
This range is provided by The Moinian Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $150,000.00/yr - $175,000.00/yr
Property Management company based in Manhattan is looking for a highly skilled, experienced, hands‑on, energetic and detail‑oriented Senior Resident Manager for its flagship location; a luxurious, high‑traffic and fully occupied residential property of 1200 units.
The successful candidate must have a successful track record of managing a large team of on‑site employees, driving results, working effectively and efficiently with employees and vendors, be proficient in problem solving, and interacting with property residents always providing luxury, class‑A service.
Strong organization, communication (written and verbal), and excellent computer skills are a must.
This role offers a 2 bedroom/2 bath apartment for the incumbent in which to live.
Duties and responsibilities include, but are not limited, to the following:
Team Management
Hire, train, and supervise large teams for Concierge, maintenance, porters, security and 3rd party contractors as needed.
Process property payroll.
Responsible for performance management, including union management employees, compliance with all policies and procedures and training of all direct reports.
Organize, monitor and assess the workflow of all supervised staff.
Assure that staffing aligns to agreed qualifications.
Ensure proper staffing levels are within budget.
Lead by example, coach and drive team performance to the highest standards of service, maintenance response time and resolution.
Lead, manage, and coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt.
Manage and lead negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company’s policies and procedures.
Oversee vendors and work executed and ensure work is performed to agreed terms.
Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on‑boarding requirements and maintain contracts.
Maintain documentation of as‑built, operating manuals, maintenance, standard operating and emergency procedures.
Identify gaps and develop documentation in accordance to requirements.
Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.
Operations, Building Systems and Unit Management
Determine supply needs and place orders.
Prepare units and coordinate tenant move‑ins and move‑outs according to company policy.
Prepare team schedule to cover all business needs.
Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in‑unit, common spaces, amenities, exterior.
Highest level of customer service and interpersonal skills is a must.
Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.
General/Administrative
Financial and operational reporting; assist with budget preparation and ensure budgets are met.
Invoice processing and accounts payable oversight.
Construction/Maintenance
Preparation and review of renovation contracts.
Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work).
Renovations and Capital Improvement project coordination.
Perform daily walkthroughs and inspections to review ongoing work and responsible for general condition of property.
Compliance and violation management.
Position Requirements
10+ years’ experience as a live‑in Resident Manager.
Strong MS Office skills (emphasis on Word/Excel).
Extensive knowledge and experience using Yardi Voyager.
On‑site human resource experience – process and on‑board new hire, prior experience with union employee benefits and management, and payroll.
Sharp eye for detail and a relentless pursuit for excellence.
Exceptional customer service and communication skills.
Strong organizational skills.
Ability to remain calm and thrive under pressure in a fast‑paced environment.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering, Management, and Quality Assurance
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Base pay range $150,000.00/yr - $175,000.00/yr
Property Management company based in Manhattan is looking for a highly skilled, experienced, hands‑on, energetic and detail‑oriented Senior Resident Manager for its flagship location; a luxurious, high‑traffic and fully occupied residential property of 1200 units.
The successful candidate must have a successful track record of managing a large team of on‑site employees, driving results, working effectively and efficiently with employees and vendors, be proficient in problem solving, and interacting with property residents always providing luxury, class‑A service.
Strong organization, communication (written and verbal), and excellent computer skills are a must.
This role offers a 2 bedroom/2 bath apartment for the incumbent in which to live.
Duties and responsibilities include, but are not limited, to the following:
Team Management
Hire, train, and supervise large teams for Concierge, maintenance, porters, security and 3rd party contractors as needed.
Process property payroll.
Responsible for performance management, including union management employees, compliance with all policies and procedures and training of all direct reports.
Organize, monitor and assess the workflow of all supervised staff.
Assure that staffing aligns to agreed qualifications.
Ensure proper staffing levels are within budget.
Lead by example, coach and drive team performance to the highest standards of service, maintenance response time and resolution.
Lead, manage, and coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt.
Manage and lead negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company’s policies and procedures.
Oversee vendors and work executed and ensure work is performed to agreed terms.
Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on‑boarding requirements and maintain contracts.
Maintain documentation of as‑built, operating manuals, maintenance, standard operating and emergency procedures.
Identify gaps and develop documentation in accordance to requirements.
Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.
Operations, Building Systems and Unit Management
Determine supply needs and place orders.
Prepare units and coordinate tenant move‑ins and move‑outs according to company policy.
Prepare team schedule to cover all business needs.
Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in‑unit, common spaces, amenities, exterior.
Highest level of customer service and interpersonal skills is a must.
Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.
General/Administrative
Financial and operational reporting; assist with budget preparation and ensure budgets are met.
Invoice processing and accounts payable oversight.
Construction/Maintenance
Preparation and review of renovation contracts.
Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work).
Renovations and Capital Improvement project coordination.
Perform daily walkthroughs and inspections to review ongoing work and responsible for general condition of property.
Compliance and violation management.
Position Requirements
10+ years’ experience as a live‑in Resident Manager.
Strong MS Office skills (emphasis on Word/Excel).
Extensive knowledge and experience using Yardi Voyager.
On‑site human resource experience – process and on‑board new hire, prior experience with union employee benefits and management, and payroll.
Sharp eye for detail and a relentless pursuit for excellence.
Exceptional customer service and communication skills.
Strong organizational skills.
Ability to remain calm and thrive under pressure in a fast‑paced environment.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering, Management, and Quality Assurance
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