Rentokil Pest Control North America
Customer Service Rep (Rochester, NY) Onsite
Rentokil Pest Control North America, Albany, New York, United States
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Customer Service Rep (Rochester, NY) Onsite
role at
Rentokil Pest Control North America
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to “protect people, enhance lives, and preserve the planet”.
This position is ON SITE in our Rochester, NY office!
What do our Customer Service Representatives (CSR) do?
Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule, and reschedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
Smile while talking on the phone
What do you need?
High school diploma or GED
Excellent listening and communication skills
Pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate multitasking skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time‑management skills
Available to work Monday‑Friday and Saturdays as needed
Base Pay Range Yearly: $15.00 – $18.50 Pay fluctuates with location, skills, education, experience, overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance and loves to promote from within. We offer competitive pay and many roles include performance incentives.
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition reimbursement benefits for full‑time colleagues
Health and Wellness
Full‑time colleagues may begin enrollment immediately upon hire; benefits start day 1
Health benefits including medical, dental, vision, disability, and life insurance plus much more
Savings and Retirement
401(k) retirement plan with company‑matching contributions
Work‑Life Balance
Vacation days & sick days
Company‑paid holidays & floating holidays
Company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a drug‑free workplace.
Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalfloga Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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Customer Service Rep (Rochester, NY) Onsite
role at
Rentokil Pest Control North America
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to “protect people, enhance lives, and preserve the planet”.
This position is ON SITE in our Rochester, NY office!
What do our Customer Service Representatives (CSR) do?
Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule, and reschedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
Smile while talking on the phone
What do you need?
High school diploma or GED
Excellent listening and communication skills
Pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate multitasking skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time‑management skills
Available to work Monday‑Friday and Saturdays as needed
Base Pay Range Yearly: $15.00 – $18.50 Pay fluctuates with location, skills, education, experience, overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance and loves to promote from within. We offer competitive pay and many roles include performance incentives.
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition reimbursement benefits for full‑time colleagues
Health and Wellness
Full‑time colleagues may begin enrollment immediately upon hire; benefits start day 1
Health benefits including medical, dental, vision, disability, and life insurance plus much more
Savings and Retirement
401(k) retirement plan with company‑matching contributions
Work‑Life Balance
Vacation days & sick days
Company‑paid holidays & floating holidays
Company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a drug‑free workplace.
Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalfloga Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
#J-18808-Ljbffr