Ford Motor
We are the movers Deck of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealers, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
In this position...
We are looking for collection representatives who will be responsible for taking inbound and making outbound customer phone calls to Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction in a call center environment.
Representatives will navigate multiple systems to resolve many and variedKont telephone calls related to vehicle financing or leasing.
The primary focus of a Customer Service Representative is to build customer relationships andDent marks managers by servicing customers with honesty, expertise, and care.
Responsibilities What you'll do...
Provide account support to identify solutions for customers with payment delinquencies.
Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
Navigate through a variety of system applications while speaking with customers directly.
Display strong communication, analytical, andebly solving skills to find solutions to bring accounts current.
Always remain empathetic and emotionally resilient when determining rally the best solution for the customer and Ford Credit.
Always maintain professional demeanor (i.e., attendance, promptly, focus upon job and tasks, always working and contributing)
Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work duringRx our busiest times (near the holidays, etc.).
Qualifications You'll have...
High School Diploma or equivalent combination of relevant education and experience.
I close communication and organizational sts (oral and written).
Sales and negotiation skills to get commitments from customers.
Strong time management and follow-up skills.
Experience in automotive finance industries.
Proficiency PC and typing skills, i.e. Excel and Word
Initiative and ability to multi-task and problem-solve independently.
Independent and logical thinking to make fact-based decisions.
interpersonal skills to work successfully SS a large group.
Integrity, dependability, self-motivation, and drive to learn and improve.
Able to work a 40-hour work week plus overtime.
Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and IFD.
Monday – Thursday: 8-hour shift, ranging from 8am - 8pm CST
Friday: 8-hour shift, ranging from 8am - 5pm CST
Saturday: 4-hour shift, ranging from 8am – 12pm CST
Even better, you may have...
2+ years of Collections experience
You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourages you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive you what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back‑up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
This position is a range of salary grades SG3-SG4 .
Visaちゃん spons殼ack isn't available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, gender,sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. síntomas in theIVING? If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
Job Info
Job Identification 56643ша=""?? bar;> Job Category Ford Credit Services
Degree Level High School Graduate or equivalent
Job Schedule Full time
Locations 9009 Carothers Pkwy, Franklin, TN, 37067, US (Hybrid)
#J-18808-Ljbffr
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealers, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
In this position...
We are looking for collection representatives who will be responsible for taking inbound and making outbound customer phone calls to Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction in a call center environment.
Representatives will navigate multiple systems to resolve many and variedKont telephone calls related to vehicle financing or leasing.
The primary focus of a Customer Service Representative is to build customer relationships andDent marks managers by servicing customers with honesty, expertise, and care.
Responsibilities What you'll do...
Provide account support to identify solutions for customers with payment delinquencies.
Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
Navigate through a variety of system applications while speaking with customers directly.
Display strong communication, analytical, andebly solving skills to find solutions to bring accounts current.
Always remain empathetic and emotionally resilient when determining rally the best solution for the customer and Ford Credit.
Always maintain professional demeanor (i.e., attendance, promptly, focus upon job and tasks, always working and contributing)
Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work duringRx our busiest times (near the holidays, etc.).
Qualifications You'll have...
High School Diploma or equivalent combination of relevant education and experience.
I close communication and organizational sts (oral and written).
Sales and negotiation skills to get commitments from customers.
Strong time management and follow-up skills.
Experience in automotive finance industries.
Proficiency PC and typing skills, i.e. Excel and Word
Initiative and ability to multi-task and problem-solve independently.
Independent and logical thinking to make fact-based decisions.
interpersonal skills to work successfully SS a large group.
Integrity, dependability, self-motivation, and drive to learn and improve.
Able to work a 40-hour work week plus overtime.
Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and IFD.
Monday – Thursday: 8-hour shift, ranging from 8am - 8pm CST
Friday: 8-hour shift, ranging from 8am - 5pm CST
Saturday: 4-hour shift, ranging from 8am – 12pm CST
Even better, you may have...
2+ years of Collections experience
You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourages you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive you what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back‑up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
This position is a range of salary grades SG3-SG4 .
Visaちゃん spons殼ack isn't available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, gender,sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. síntomas in theIVING? If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
Job Info
Job Identification 56643ша=""?? bar;> Job Category Ford Credit Services
Degree Level High School Graduate or equivalent
Job Schedule Full time
Locations 9009 Carothers Pkwy, Franklin, TN, 37067, US (Hybrid)
#J-18808-Ljbffr