Senior Residential Retention Lead — Upsell & Support

A communications and entertainment company is seeking a Lead Residential Retention Representative to enhance customer loyalty and drive revenue growth. The role involves leading escalated customer interactions, supporting team members, and ensuring customer satisfaction while achieving strategic retention goals. Candidates must possess a high school diploma, with 2+ years of customer service experience and strong communication skills. The position requires office-based work in New York and offers opportunities for career development in a dynamic organization. #J-18808-Ljbffr