The Cigna Group
Job Title
Sales Administration Analyst
Location Hybrid: Lake Mary, FL office, 3 days in-person per week. Remote from home for remaining days.
Schedule ESTM-F, 9 AM - 6 PM EST, potential OT.
Role Overview Serve as primary lead for internal and external customers for all Specialty Pharmacy/AIC/HS partnerships. Responsible for leading relationships and retention focus for existing strategic group portfolio. Works with Specialty Pharmacy/AIC/HS Representatives to gain sales insight and helps to drive organic sales growth and targeted goals.
Project lead for efficient resolution of customer issues, onboarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads. Ability to organize and lead individuals to collaborative solutions, effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives.
Manages multiple group mailboxes and ensures superior customer service achievement. Provides guidance and resolution for customer pain points across various departments and collaborates on implementation meetings. Provides internal and external reporting for optimal strategic partnership growth and compliance. Engages as a primary SME with product and contract loads to ensure seamless and accurate transactions, including sales orders and target attainment.
Essential Functions
Assist customer with Windows based applications onboarding, account management and issue resolution as primary support.
Assist with internal & external customer communications via phone and email for efficient resolution.
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
Process management and engagement for customer retention.
Communication outreaches for existing partnerships optimization.
Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships.
Qualifications
3+ years of customer service experience supporting inside or outside sales.
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support.
Excellent phone and written presentation and communication skills.
Demonstrated ability to problem solve individually and as a team setting.
Education High school diploma, bachelor preferred.
Hourly Pay Rate Range $20.00/hour - $23.00/hour.
Benefits Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
Reference REF: 36598520
#J-18808-Ljbffr
Location Hybrid: Lake Mary, FL office, 3 days in-person per week. Remote from home for remaining days.
Schedule ESTM-F, 9 AM - 6 PM EST, potential OT.
Role Overview Serve as primary lead for internal and external customers for all Specialty Pharmacy/AIC/HS partnerships. Responsible for leading relationships and retention focus for existing strategic group portfolio. Works with Specialty Pharmacy/AIC/HS Representatives to gain sales insight and helps to drive organic sales growth and targeted goals.
Project lead for efficient resolution of customer issues, onboarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads. Ability to organize and lead individuals to collaborative solutions, effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives.
Manages multiple group mailboxes and ensures superior customer service achievement. Provides guidance and resolution for customer pain points across various departments and collaborates on implementation meetings. Provides internal and external reporting for optimal strategic partnership growth and compliance. Engages as a primary SME with product and contract loads to ensure seamless and accurate transactions, including sales orders and target attainment.
Essential Functions
Assist customer with Windows based applications onboarding, account management and issue resolution as primary support.
Assist with internal & external customer communications via phone and email for efficient resolution.
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
Process management and engagement for customer retention.
Communication outreaches for existing partnerships optimization.
Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships.
Qualifications
3+ years of customer service experience supporting inside or outside sales.
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support.
Excellent phone and written presentation and communication skills.
Demonstrated ability to problem solve individually and as a team setting.
Education High school diploma, bachelor preferred.
Hourly Pay Rate Range $20.00/hour - $23.00/hour.
Benefits Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
Reference REF: 36598520
#J-18808-Ljbffr