AXA Group
Claims Specialist, Property
Hartford, CT; Exton, PA, Chicago, IL
The Claims Specialist will be responsible for the evaluation/handling of complex insurance claims and litigation management duties within AXA XL’s Property division, with a specific emphasis on AXA XL’s Equipment Breakdown line of business. The Claims Specialist will manage and resolve AXA XL's claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with interacting and collaborating frequently with Practice Leaders and the Underwriting team. Achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
Responsible for all aspects of technical claims handling, vendor relationships, defense and coverage counsel selection and evaluation, TPA contracts, and reinsurance reporting. Provides support to underwriting in trend analysis, coverage analysis, marketing support and client relations.
What you’ll be doing What will your essential responsibilities include?
Proactively manage assigned claims across Property while setting and implementing the Adjustment plan for these claims. Ensure all documentation is present in the file, and that Claim Handler Guidelines and protocols are followed.
Using technical skills, handle the complex and challenging claims within authority level and specialization. The Claims Specialist main specialization would be Equipment Breakdown in addition to supporting General Property, Energy, Construction and E&S losses to balance the workload.
As claim file owner, collaborate with Claims Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and AXA XL, determine if / which external vendors to engage, establish strategic plan with vendor, identify Large Losses and ensure all steps are taken to achieve the best outcome for the client and AXA XL (including those claims within authority level).
Partner with internal and external counsel in setting and pursuing effective and cost‑efficient litigation strategies for claims in litigation.
Work with management and Claims Legal to identify and select appropriate counsel.
Proactively manage expenses through thoughtful expense management and claims best practice.
Active participant in Quality review process.
Seek to identify new and improved processes. Embrace short and long‑term improvement initiatives, and actively participate to understand and embed any new initiatives.
Assist Underwriters with policy review and drafting initiatives, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
Coordinate and manage communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
Produce internal reporting in support of best practice and reserving guidelines.
Identify, monitor and report on emerging liability and coverage trends.
Keep current on state/territory regulations and issues as well as industry activity and trends.
You will report to the Claims Manager, Property.
What you will bring
Intermediate experience handling claims with a focus on Equipment Breakdown in addition to Energy, Property & Construction, and other specialty areas preferred.
Knowledge of the insurance industry, claims, and the insurance environment.
Ability to work in a fast‑paced environment and multi‑task.
Possesses a functional and developing knowledge of multi‑state legal statutes and procedures.
Displays a thorough functional knowledge and skill of claims handling specific to assigned area.
Customer service, interpersonal, communication and negotiation skills.
Analytical and problem‑solving skills.
Ability to make critical business decisions effectively.
Knowledge of Microsoft Office Suite as well as other business‑related software.
Excellent oral and written communication skills.
Bachelor's degree.
Ability to work effectively in a team‑oriented environment.
Professional Designations preferred.
Requisite State Claims Adjusters licenses preferred, or Candidate will commence acquisition of same.
Who We Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professionalaltime, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What We Offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family‑friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards impedement AXA XL’s Reward program is designed to take care of what matters most to you, covering the population picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.
Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing British:
How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed of protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change:
The effects of a changing climate are far‑reaching and significant. Unpredictable weather, rising temperatures, and rising sea levels cause social inequalities and environmental disruption. The strategy includes building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
Integrating ESG:
All companies have a role to play in building a more resilient future. Incorporating ESG considerations across our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action:
We have established volunteering and charitable giving programs to help colleagues support causes thatembrie most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
Compensation The U.S. base salary range for this position is USD 93,800–147,500. Actual pay will be determined based on the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues’ development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.
AXA XL is an Equal Opportunity Employer.
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The Claims Specialist will be responsible for the evaluation/handling of complex insurance claims and litigation management duties within AXA XL’s Property division, with a specific emphasis on AXA XL’s Equipment Breakdown line of business. The Claims Specialist will manage and resolve AXA XL's claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with interacting and collaborating frequently with Practice Leaders and the Underwriting team. Achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
Responsible for all aspects of technical claims handling, vendor relationships, defense and coverage counsel selection and evaluation, TPA contracts, and reinsurance reporting. Provides support to underwriting in trend analysis, coverage analysis, marketing support and client relations.
What you’ll be doing What will your essential responsibilities include?
Proactively manage assigned claims across Property while setting and implementing the Adjustment plan for these claims. Ensure all documentation is present in the file, and that Claim Handler Guidelines and protocols are followed.
Using technical skills, handle the complex and challenging claims within authority level and specialization. The Claims Specialist main specialization would be Equipment Breakdown in addition to supporting General Property, Energy, Construction and E&S losses to balance the workload.
As claim file owner, collaborate with Claims Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and AXA XL, determine if / which external vendors to engage, establish strategic plan with vendor, identify Large Losses and ensure all steps are taken to achieve the best outcome for the client and AXA XL (including those claims within authority level).
Partner with internal and external counsel in setting and pursuing effective and cost‑efficient litigation strategies for claims in litigation.
Work with management and Claims Legal to identify and select appropriate counsel.
Proactively manage expenses through thoughtful expense management and claims best practice.
Active participant in Quality review process.
Seek to identify new and improved processes. Embrace short and long‑term improvement initiatives, and actively participate to understand and embed any new initiatives.
Assist Underwriters with policy review and drafting initiatives, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
Coordinate and manage communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
Produce internal reporting in support of best practice and reserving guidelines.
Identify, monitor and report on emerging liability and coverage trends.
Keep current on state/territory regulations and issues as well as industry activity and trends.
You will report to the Claims Manager, Property.
What you will bring
Intermediate experience handling claims with a focus on Equipment Breakdown in addition to Energy, Property & Construction, and other specialty areas preferred.
Knowledge of the insurance industry, claims, and the insurance environment.
Ability to work in a fast‑paced environment and multi‑task.
Possesses a functional and developing knowledge of multi‑state legal statutes and procedures.
Displays a thorough functional knowledge and skill of claims handling specific to assigned area.
Customer service, interpersonal, communication and negotiation skills.
Analytical and problem‑solving skills.
Ability to make critical business decisions effectively.
Knowledge of Microsoft Office Suite as well as other business‑related software.
Excellent oral and written communication skills.
Bachelor's degree.
Ability to work effectively in a team‑oriented environment.
Professional Designations preferred.
Requisite State Claims Adjusters licenses preferred, or Candidate will commence acquisition of same.
Who We Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professionalaltime, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What We Offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family‑friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards impedement AXA XL’s Reward program is designed to take care of what matters most to you, covering the population picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.
Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing British:
How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed of protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change:
The effects of a changing climate are far‑reaching and significant. Unpredictable weather, rising temperatures, and rising sea levels cause social inequalities and environmental disruption. The strategy includes building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
Integrating ESG:
All companies have a role to play in building a more resilient future. Incorporating ESG considerations across our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action:
We have established volunteering and charitable giving programs to help colleagues support causes thatembrie most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
Compensation The U.S. base salary range for this position is USD 93,800–147,500. Actual pay will be determined based on the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues’ development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.
AXA XL is an Equal Opportunity Employer.
#J-18808-Ljbffr