Remote Lead Salesforce CRM Analyst: Call Center SME

A leading consulting firm is seeking a Lead Business Analyst specialized in Salesforce CRM. This remote position focuses on delivering high-quality business requirements for CRM operations. The ideal candidate should have over 10 years of experience in business analysis, with a strong background in Salesforce and call center platforms. Responsibilities include leading requirements-gathering sessions and optimizing CRM workflows to enhance client relationships and ensure compliance. The role offers competitive salary and benefits including medical insurance and 401(k). #J-18808-Ljbffr