Affirm
A leading fintech company is seeking a Knowledge Management Lead to develop and implement strategies that enhance servicing operations. This role involves defining the servicing strategy, driving improvements through Lean Six Sigma, and overseeing the design of training programs. Ideal candidates will have over 5 years in operational excellence, strong communication skills, and a background in regulated industries. Offered in a remote-first environment, the position focuses on delivering high-quality customer experiences and operational efficiency.
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