Mecklenburg County Government
Health Records Specialist - Public Health
Mecklenburg County Government, Charlotte, North Carolina, United States, 28245
Health Records Specialist - Public Health
"Follow your calling, Find your career"
Salary Range: $20.00 - $22.46/hour
This is a non- exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
This role is on‑site 5 days a week.
About Us At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.
Position Summary Provide clerical support to include reconciling, maintaining and releasing health records. This essential independently working position, assists with the implementation and monitoring of policies and procedures related to State and Federal regulations and standards in area programs for health information services.
Essential Functions
Release information to appropriate individuals based on applicable consent release information
Analyze and determine if information to be released is valid; process information to be released; record related information in electronic database
Request information from other agencies; log requests and releases in appropriate database
File materials in proper locations in accordance with applicable procedures
Provide customer service to internal and external customers, which may include doctors, nurses, clinical staff, clients, families, court systems, and/or other applicable agencies via telephone, fax, mail, and direct contact regarding health information
Ensure the security of records and other client documentation; check client information at admission and discharge for accuracy and compliance; review key elements in charts and electronic databases concurrently for quantitative analysis purposes
Ensure client records are created, completed and accessible in a timely manner to assist treatment staff with the delivery of quality services
Create and review forms to ensure that requested forms meet applicable State, Federal, and facility standards
May be required to staff shelters in the event of a disaster
Mecklenburg County Health Department Employees: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.
Minimum Qualifications Experience: Minimum of two years of general records management experience.
Education: High School Diploma, or equivalent. Combination of relevant education and relevant experience accepted: Yes.
Licenses and Certifications: May require a valid North Carolina or South Carolina Driver's License.
Knowledge, Skills and Abilities
Customer service principles
Database applications
Telephone etiquette
Applicable Federal, State, and local laws, rules, and regulations
Confidentiality guidelines
Skills
Providing customer service
Filing
Entering information into appropriate databases
Using modern office equipment
Using a computer and related software applications
Retrieving records from storage
Abilities
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Customer Service: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Team Success: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals
Technical Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Time Management and Follow Through: Effectively managing one’s time and resources to ensure that work is completed efficiently
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed
Computer Skills Proficient in various complication applications including Microsoft Office Suite.
Physical Demands
Must be able to remain in a stationary position 50% of the time. Occasionally (up to 10 hrs/week) the person in this position needs to move about from point X to point Y.
Frequently (10 to 24 hrs/week) operates a computer or other office equipment.
Constantly (26 or more hrs/week) ascends/descends a ladder to perform duties or operate equipment. Not Applicable.
Constantly (26 or more hrs/week) the person in this role is required to position themselves to maintain equipment such as computers, servers, machinery, etc.
Constantly (26 or more hrs/week) the person in this role frequently communicates and must be able to exchange and convey information.
Constantly (26 or more hrs/week) must be able to review information on paper or computer.
Occasionally (up to 10 hrs/week) must be able to discern information from long distances.
Not Applicable – must be able to detect or distinguish flavor or smells.
Strength/Carry ADA locked.
Must be able to carry/move equipment 10 lbs or less occasionally.
Must be able to carry/move equipment 11-20 lbs occasionally.
Other weight categories not applicable.
Work Environment Works in an office setting with moderate noise.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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"Follow your calling, Find your career"
Salary Range: $20.00 - $22.46/hour
This is a non- exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
This role is on‑site 5 days a week.
About Us At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.
Position Summary Provide clerical support to include reconciling, maintaining and releasing health records. This essential independently working position, assists with the implementation and monitoring of policies and procedures related to State and Federal regulations and standards in area programs for health information services.
Essential Functions
Release information to appropriate individuals based on applicable consent release information
Analyze and determine if information to be released is valid; process information to be released; record related information in electronic database
Request information from other agencies; log requests and releases in appropriate database
File materials in proper locations in accordance with applicable procedures
Provide customer service to internal and external customers, which may include doctors, nurses, clinical staff, clients, families, court systems, and/or other applicable agencies via telephone, fax, mail, and direct contact regarding health information
Ensure the security of records and other client documentation; check client information at admission and discharge for accuracy and compliance; review key elements in charts and electronic databases concurrently for quantitative analysis purposes
Ensure client records are created, completed and accessible in a timely manner to assist treatment staff with the delivery of quality services
Create and review forms to ensure that requested forms meet applicable State, Federal, and facility standards
May be required to staff shelters in the event of a disaster
Mecklenburg County Health Department Employees: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.
Minimum Qualifications Experience: Minimum of two years of general records management experience.
Education: High School Diploma, or equivalent. Combination of relevant education and relevant experience accepted: Yes.
Licenses and Certifications: May require a valid North Carolina or South Carolina Driver's License.
Knowledge, Skills and Abilities
Customer service principles
Database applications
Telephone etiquette
Applicable Federal, State, and local laws, rules, and regulations
Confidentiality guidelines
Skills
Providing customer service
Filing
Entering information into appropriate databases
Using modern office equipment
Using a computer and related software applications
Retrieving records from storage
Abilities
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Customer Service: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Team Success: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals
Technical Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Time Management and Follow Through: Effectively managing one’s time and resources to ensure that work is completed efficiently
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed
Computer Skills Proficient in various complication applications including Microsoft Office Suite.
Physical Demands
Must be able to remain in a stationary position 50% of the time. Occasionally (up to 10 hrs/week) the person in this position needs to move about from point X to point Y.
Frequently (10 to 24 hrs/week) operates a computer or other office equipment.
Constantly (26 or more hrs/week) ascends/descends a ladder to perform duties or operate equipment. Not Applicable.
Constantly (26 or more hrs/week) the person in this role is required to position themselves to maintain equipment such as computers, servers, machinery, etc.
Constantly (26 or more hrs/week) the person in this role frequently communicates and must be able to exchange and convey information.
Constantly (26 or more hrs/week) must be able to review information on paper or computer.
Occasionally (up to 10 hrs/week) must be able to discern information from long distances.
Not Applicable – must be able to detect or distinguish flavor or smells.
Strength/Carry ADA locked.
Must be able to carry/move equipment 10 lbs or less occasionally.
Must be able to carry/move equipment 11-20 lbs occasionally.
Other weight categories not applicable.
Work Environment Works in an office setting with moderate noise.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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