Navy Exchange Service Command
FLEX SALES ASSOCIATE (MINIMART)
Navy Exchange Service Command, Saratoga Springs, New York, United States
FLEX SALES ASSOCIATE (MINIMART)
Job Summary: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary.
Responsibilities
Greets and engages customers in conversation for purposes of providing sales related assistance.
Assists in the selection of merchandise and suggests additional items to complement the customer’s selections. Offers customers the opportunity to purchase extended product warranties. Explains coverage benefits and price.
Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress code uniform standards and supporting sales team members to the maximum extent possible.
Becomes knowledgeable regarding merchandise, including proper set‑up, use, care characteristics of various product price points, warranties, etc., and communicates product‑related information to customers knowledgeably and legibly.
Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor, store manager etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, problems, etc.
Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store department sales goals, etc.
Completes sales transactions efficiently, thanks customers for their patronage, and performs cash register transactions including cash, charge, check, gift certificates, layaway, etc. in an accurate and procedurally correct manner.
Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc., and offers customers the opportunity to open a NEXCARD account and informs them of the benefits.
Becomes knowledgeable in NEX store policies, including the Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons, internal and external, in order to deter theft.
Unpacks stages and moves merchandise as assigned, assists in creating store displays, and performs periodic inventories.
Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Required to lift up to 25 lbs. as it relates to job duties including, but not limited to, assisting customers, lifting merchandise, assisting with stocking sales area, as necessary.
Responsible for opening and closing the Food and Beverage Convenience Bar, ensuring all equipment is turned on during opening and turned off during closing, preheating and displaying products in heated display merchandisers, and ensuring sufficient goods and products are available by replenishing products and condiments.
Ensures proper timing of foods in refrigerator, cleans small wares and equipment throughout the day and at closing, monitors refrigerator and freezer temperatures at least three times daily, may attend a 4‑hour food safety training session and an annual refresher.
Qualifications
No experience required.
High school graduate or equivalent preferred.
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Responsibilities
Greets and engages customers in conversation for purposes of providing sales related assistance.
Assists in the selection of merchandise and suggests additional items to complement the customer’s selections. Offers customers the opportunity to purchase extended product warranties. Explains coverage benefits and price.
Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress code uniform standards and supporting sales team members to the maximum extent possible.
Becomes knowledgeable regarding merchandise, including proper set‑up, use, care characteristics of various product price points, warranties, etc., and communicates product‑related information to customers knowledgeably and legibly.
Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor, store manager etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, problems, etc.
Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store department sales goals, etc.
Completes sales transactions efficiently, thanks customers for their patronage, and performs cash register transactions including cash, charge, check, gift certificates, layaway, etc. in an accurate and procedurally correct manner.
Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc., and offers customers the opportunity to open a NEXCARD account and informs them of the benefits.
Becomes knowledgeable in NEX store policies, including the Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons, internal and external, in order to deter theft.
Unpacks stages and moves merchandise as assigned, assists in creating store displays, and performs periodic inventories.
Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Required to lift up to 25 lbs. as it relates to job duties including, but not limited to, assisting customers, lifting merchandise, assisting with stocking sales area, as necessary.
Responsible for opening and closing the Food and Beverage Convenience Bar, ensuring all equipment is turned on during opening and turned off during closing, preheating and displaying products in heated display merchandisers, and ensuring sufficient goods and products are available by replenishing products and condiments.
Ensures proper timing of foods in refrigerator, cleans small wares and equipment throughout the day and at closing, monitors refrigerator and freezer temperatures at least three times daily, may attend a 4‑hour food safety training session and an annual refresher.
Qualifications
No experience required.
High school graduate or equivalent preferred.
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