Location
Palo Alto
Employment Type
Full time
Location Type
Hybrid
Department
Business
About Us
At Nectar Social , we’re building the AI-native platform that powers the next era of brand engagement. Marketing is shifting from scheduled posts and static dashboards to real-time conversations, agentic workflows, and personalized community management. We’re helping forward-thinking brands lead that shift.
Founded by ex-Meta product and engineering leaders and backed by GV and True Ventures , we’re creating the social operating system where AI, community, and commerce meet.
The Role
We’re looking for an AI Account Strategist to lead implementation and long-term success for a portfolio of brand partners. You’ll help them integrate AI across social, support, creator, and content workflows —and ensure they realize sustained, expanding value from our platform.
This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You’ll be a trusted advisor and execution partner for brand stakeholders adopting AI-native workflows for the first time.
What You’ll Be Doing
Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals
Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows
Help customers deploy AI agents for engagement, listening, creator tracking, and analytics
Monitor usage trends, surface insights, and ensure long-term health and retention
Capture and relay structured product feedback to design and engineering
Build internal onboarding tools, case studies, and best practices to scale customer adoption
What We’re Looking For
3+ years in customer success, partnerships, or brand-side digital leadership roles , especially at high-growth startups or AI-enabled companies
Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS-side experience
Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same
Strong written and verbal communicator who thrives in a fast-paced, high-context environment
Proven track record of performance and initiative; multiple promotions or cross-functional project ownership
MBA preferred , and Ivy League or equivalent academic background is a plus
Bonus Points
Experience onboarding SaaS or AI tools into brand organizations
Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders
Exposure to customer training, onboarding documentation, or success enablement
Background supporting DTC, beauty, or wellness brands
What We Offer
Competitive compensation and early equity
Health, vision, and dental benefits + 401(k) match
Career mobility into customer leadership, solutions, or product
A hybrid team based in Palo Alto with flexibility for in-office collaboration
Deep exposure to cutting-edge AI tooling and the opportunity to shape its application inside brand teams
A collaborative, ambitious team defining a new category of AI-native marketing infrastructure