Wolford
The Sales Associate is a keyholder role focused on driving sales through a polished professional selling presentation, demonstrating product knowledge, and developing client relationships.
Responsibilities include but are not limited to:
- Engage with clients to build sales on the sales floor and achieve monthly sales targets.
- Provide the highest level of customer service by presenting products to customers, explaining benefits, features, quality, prices, and product care.
- Achieve assigned sales and KPI targets.
- Conduct daily store business reporting and maintain awareness of store operations.
- Actively develop client book adhering to CRM guidelines and outreach efforts.
Operations
- Execute Visual Merchandise directives; ensure all products are perfectly displayed, efficiently organized, and accurately priced.
- Manage inventory control: preparation of transfers, receiving merchandise, filling client orders, cycle counts.
- Participate in regular training and team meetings regarding product knowledge, customer service, promotions, and visual merchandising.
- Handle keyholding responsibilities: maintain cash handling records, daily business reporting, opening and closing procedures, email communication.
- Ensure compliance with health and safety regulations, as well as federal, state, and local laws and requirements.
- Comply with all Wolford standards including Employee Handbook, Employee Dress Code policies, Boutique Operations Manual, and other corporate guidelines.
- Safeguard company property and enforce loss prevention standards.
- Be aware of Black Out Dates: February 10th-14th, Black Friday through New Year’s Day annually. Seasonal location blackout periods may vary.
- Enjoy employee benefits such as discounts, bi-annual clothing allowance (subject to local tax), and a monthly commission potential of 3% of individual sales.
- Health, vision, and dental insurance benefits are available for qualifying full-time employees.
- 401K contributions are available after the applicable company waiting period.