Air Evac Lifeteam
Membership Business Retention Specialist
Air Evac Lifeteam, West Plains, Missouri, United States, 65775
Job Description:
Membership Business Retention Specialist On Targe Earnings:
$35,360 - $100,000 Location: West Plains, MO - Onsite The Membership Business Retention Specialist is responsible for managing and maintaining business accounts to ensure accuracy, efficiency, and exceptional customer service throughout the entire account lifecycle. This role requires strong collaboration with internal teams and proactive problem-solving to support business retention and growth. Why Choose GMR? Global Medical Response(GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here youll embark in meaningful work that will make an impact on you and the customers we serve. View our employees stories on how we provide care to the world atwww.AtaMomentsNotice.com. Responsibilities: The Membership Business Retention Specialist will oversee assigned business accounts, handling their day-to-day membership issues including the management of member information via phone, email correspondence, and online Monitor account status and take corrective action when issues arise. Work Closely with the processing team, business team and membership sales managers to ensure smooth account setup and maintenance. Membership Business Retention Specialist respondsto inbound phone calls and inquiries in a professional and timely manner. Consistently provides members with exceptional customer service. Contributes to a team effort to meet or exceed service, production, and quality goals. Meets and exceeds daily, weekly, and monthly performance goals. Provide clear, accurate information and support to members to ensure satisfaction and retention. A SuccessfulRetention Specialisthas: Great customer service experience. Excellent written and verbal communication skills. Ability to work collaboratively across multiple teams. Problem-solving mindset ad attention to detail. Working knowledge of Microsoft Office. Minimum Required Qualifications: High school diploma, or equivalent. Minimum 1 year of customer service experience. To learn more about GMR and how ourvaluesare at the core of our services and vital to how we approach care, visitwww.GlobalMedicalResponse.com. EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. More Information about this Job:
On Targe Earnings: $35,360 - $100,000 Check out our careers sitebenefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off. Required
Preferred
Job Industries
Other
Membership Business Retention Specialist On Targe Earnings:
$35,360 - $100,000 Location: West Plains, MO - Onsite The Membership Business Retention Specialist is responsible for managing and maintaining business accounts to ensure accuracy, efficiency, and exceptional customer service throughout the entire account lifecycle. This role requires strong collaboration with internal teams and proactive problem-solving to support business retention and growth. Why Choose GMR? Global Medical Response(GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here youll embark in meaningful work that will make an impact on you and the customers we serve. View our employees stories on how we provide care to the world atwww.AtaMomentsNotice.com. Responsibilities: The Membership Business Retention Specialist will oversee assigned business accounts, handling their day-to-day membership issues including the management of member information via phone, email correspondence, and online Monitor account status and take corrective action when issues arise. Work Closely with the processing team, business team and membership sales managers to ensure smooth account setup and maintenance. Membership Business Retention Specialist respondsto inbound phone calls and inquiries in a professional and timely manner. Consistently provides members with exceptional customer service. Contributes to a team effort to meet or exceed service, production, and quality goals. Meets and exceeds daily, weekly, and monthly performance goals. Provide clear, accurate information and support to members to ensure satisfaction and retention. A SuccessfulRetention Specialisthas: Great customer service experience. Excellent written and verbal communication skills. Ability to work collaboratively across multiple teams. Problem-solving mindset ad attention to detail. Working knowledge of Microsoft Office. Minimum Required Qualifications: High school diploma, or equivalent. Minimum 1 year of customer service experience. To learn more about GMR and how ourvaluesare at the core of our services and vital to how we approach care, visitwww.GlobalMedicalResponse.com. EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. More Information about this Job:
On Targe Earnings: $35,360 - $100,000 Check out our careers sitebenefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off. Required
Preferred
Job Industries
Other