InstantServe LLC
Title: Digital Accessibility Expert
Location: Hartford, Connecticut (Remote)
Knowledge, Skills, and Ability • 5+ years of experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards (WCAG, ADA, Section 508) - specifically WCAG 2.2 AA • 5+ years of testing experience, conducting QA activities on systems and products: analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions • 2+ years of product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices • 2+ years of experience with language translation efforts, including the oversight and maintenance of accessibility standards around translation services - both machine and manual. • Expertise in auditing systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams • Strong expertise in assistive technology tools such as JAWS, NVADA, Dragon, Fusion, deque, Wave, ZoomText. Also experience with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye glaze tech, and alternative mice/keyboards • Demonstrated proficiency with applying user-centered design (UCD) methodologies to effectively solve accessibility design problems • Strong understanding of responsive web design principles, techniques, and frameworks • Experience assessing and mitigating accessibility issues on internal business processes, including case management and data collection processes • Experience creating or contributing to the development of an accessibility policy for a business or institution • Demonstrated experience establishing governance standards and processes to support efficient maintenance of accessibility efforts • Creative out-of-the box thinking to provide solution-oriented guidance for optimizing services, using the latest digital accessibility techniques and tools • Can work both independently and collaboratively to advance accessibility standards in the UX, content, research, development, and technology spaces • Experience as a mentor or coach for product teams to promote accessibility-focused development within an agile system • Strong interpersonal and communication skills, including the ability to clearly present ideas and recommendations as well as receive and address challenges to your guidance • Proficient with KPI and success metric development, along with the ability to communicate the impact of accessibility efforts to stakeholders • Expert in facilitating the remediation of accessibility issues with little guidance • Strong ability to create and maintain documentation and best practice methodologies across multiple systems and functional areas • Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions
Preferred Skills & Qualifications • Bachelor's degree is required • A total of 5 years of experience working in the domain of accessibility optimization, with 2 years of highly relevant professional experience in Accessibility and Inclusion-based policy compliance • 2+ years of experience in assessing, testing, and optimizing digital assets for accessibility needs, including websites, visual media, communication tools, online applications, documents, and video conferencing tools • Experience with software like eVinced, Axe, and WebAIM • Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests • Strong organizational skills and experience with project management software, along with project processes and best practices • Experience in balancing a diverse workload of projects, with varying complexities and unique needs • Excellent time management skills, with an ability to lay out clear project goals, timelines, and target dates • Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives • Ability to set rigid practices for accessibility optimization solutions, while maintaining flexibility for ad-hoc needs • Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom
Desired Certifications • IAAP certification (CPACC, WAS, etc.) • PMP certification • DHS Trusted Tester certification
Location: Hartford, Connecticut (Remote)
Knowledge, Skills, and Ability • 5+ years of experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards (WCAG, ADA, Section 508) - specifically WCAG 2.2 AA • 5+ years of testing experience, conducting QA activities on systems and products: analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions • 2+ years of product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices • 2+ years of experience with language translation efforts, including the oversight and maintenance of accessibility standards around translation services - both machine and manual. • Expertise in auditing systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams • Strong expertise in assistive technology tools such as JAWS, NVADA, Dragon, Fusion, deque, Wave, ZoomText. Also experience with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye glaze tech, and alternative mice/keyboards • Demonstrated proficiency with applying user-centered design (UCD) methodologies to effectively solve accessibility design problems • Strong understanding of responsive web design principles, techniques, and frameworks • Experience assessing and mitigating accessibility issues on internal business processes, including case management and data collection processes • Experience creating or contributing to the development of an accessibility policy for a business or institution • Demonstrated experience establishing governance standards and processes to support efficient maintenance of accessibility efforts • Creative out-of-the box thinking to provide solution-oriented guidance for optimizing services, using the latest digital accessibility techniques and tools • Can work both independently and collaboratively to advance accessibility standards in the UX, content, research, development, and technology spaces • Experience as a mentor or coach for product teams to promote accessibility-focused development within an agile system • Strong interpersonal and communication skills, including the ability to clearly present ideas and recommendations as well as receive and address challenges to your guidance • Proficient with KPI and success metric development, along with the ability to communicate the impact of accessibility efforts to stakeholders • Expert in facilitating the remediation of accessibility issues with little guidance • Strong ability to create and maintain documentation and best practice methodologies across multiple systems and functional areas • Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions
Preferred Skills & Qualifications • Bachelor's degree is required • A total of 5 years of experience working in the domain of accessibility optimization, with 2 years of highly relevant professional experience in Accessibility and Inclusion-based policy compliance • 2+ years of experience in assessing, testing, and optimizing digital assets for accessibility needs, including websites, visual media, communication tools, online applications, documents, and video conferencing tools • Experience with software like eVinced, Axe, and WebAIM • Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests • Strong organizational skills and experience with project management software, along with project processes and best practices • Experience in balancing a diverse workload of projects, with varying complexities and unique needs • Excellent time management skills, with an ability to lay out clear project goals, timelines, and target dates • Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives • Ability to set rigid practices for accessibility optimization solutions, while maintaining flexibility for ad-hoc needs • Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom
Desired Certifications • IAAP certification (CPACC, WAS, etc.) • PMP certification • DHS Trusted Tester certification