C.H. Robinson is hiring: Customs Entry Writer in Houston

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Customs Entry Writer . Is that you? You’ll be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You’ll serve as a knowledgeable customer advocate, committed to providing excellent levels of customer service through subject matter expertise and strong sense of accountability and urgency. Our dynamic and comprehensive training program will set you up for success. You will participate in a mix of group activities, self‑guided learning, plus coaching and mentoring to help you become an expert in our systems and processes and provide on‑going regulatory training. Many of our successful Customs Entry Writers go on to expand their careers with us in Global Compliance, Sales or Account Management, which makes this role a terrific introduction to C.H. Robinson and a way to start, refresh, or enhance your career. At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and propel success. In this role, you will engage with peers on‑site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy. If this all sounds good, let’s talk more about what you’ll be working on: Responsibilities Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction. Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices. Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements. Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day‑to‑day data entry fundamentals to true customs brokerage account management of your clients. Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA). Adhere to a high level of operational excellence internally and externally, with respect to on‑time performance, accuracy, and customer service. Required Qualifications High school degree or GED equivalent Minimum of 1 year of customs entry‑writing experience Preferred Qualifications Values a diverse and inclusive work environment Proficient in Microsoft Office Suite of programs Excellent communication, prioritization, and multi‑tasking skills Proven track record of strong customer service skills, interacting with customers and being client focused Excellent follow up with customers and the network Critical‑thinking, flexibility, and problem‑solving skills to adapt to ever‑changing tasks and customer needs High level of attention to detail Ability to work in a fast‑paced and deadline‑driven office environment Bachelor’s degree If this sounds like the job for you, let’s talk! We can’t wait to hear from you. It’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $19.76 - $41.64 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short‑Term and Long‑Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team‑building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023‑24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com . #J-18808-Ljbffr In Summary: You’ll be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA) Responsibilities include providing excellent levels of customer service through subject matter expertise and strong sense of accountability and urgency . En Español: Somos C.H. Robinson, una de las plataformas logísticas más grandes del mundo y estamos buscando a nuestro próximo Escritor de Entrada en Aduanas. ¿Es usted? Usted será responsable de la presentación precisa y oportuna de los registros aduaneros para su aprobación a través de la Oficina de Aduanas y Protección Fronteriza y Agencias Gubernamentales Socios (PGA). Servirá como un experto defensor del cliente, comprometido con proporcionar excelentes niveles de servicio al cliente mediante experiencia sobre el tema y un fuerte sentido de responsabilidad e urgencia. Nuestro programa de capacitación dinámico y exhaustivo le preparará para el éxito. Participará en una mezcla de actividades grupales, aprendizaje autoguiado, además de coaching y asesoramiento que lo ayudarán a convertirse en experto en nuestros sistemas y procesos de éxito y proveer formación regulatoria continua. Muchos de nuestros escritores creativos dedicados a mejorar sus resultados profesionales nos acompañarán en Compliance Global, lo cual hará que esta semana se convierta en una empresa innovadora e impulsaremos la innovación o fortalecer nuestra capacidad de gestión de ventas. Con la flexibilidad para el trabajo remoto dos días a la semana, este papel logra un equilibrio perfecto entre el trabajo en equipo y la autonomía. Si todo esto suena bien, hablemos más sobre lo que vas a trabajar: Responsabilidades Servir como representante aduanero principal de CH Robinson para tu base de cuentas de clientes, garantizar una respuesta rápida a las consultas del cliente y seguir adelante con los problemas hasta resolverlas a satisfacción del cliente. Demostrar dominio respecto a los productos de corretaje aduanero procedimientos operativos estándar (SOP) y mejores prácticas. Propiedad directa de Procedimientos Operativos Estándares del Cliente y Horario Tarifado Armonizado (HTS) bases de datos para la cuenta del cliente para asegurar el pleno cumplimiento de CBP y requisitos de los clientes. Comience a desarrollar la habilidad de servir como asesor de confianza, pasando desde el día-a-día al día para solucionar los problemas de gestión de datos de entradas a la oficina de aduana Aplicaciones básicas Prevención de conocimientos técnicos y técnicas de intercambio de servicios de atención al cliente Servicios de Aduanas y Servicios Públicos Se requiere una amplia experiencia y alta calidad de funcionamiento preliminares Encuerdos internacionales Administración de servicio público Otrascripción Evaluación Técnica Cumplimica Las competencias requeridas por alto nivel Aspectanciales Excepcionalidad A Competencia Permitir a los clientes Acces de acceso a sus necesidades Trabajo Por esta razón y a menos que lo prohíba la ley estatal o local, realizaremos nuestra comprobación inicial de antecedentes y una verificación anual para cualquier persona empleada en un Departamento Global Forwarding Customs Brokerage. Revisaremos las solicitudes para este papel sobre una base continua y animaremos a todos los candidatos interesados a solicitarlo a su primera conveniencia. Rango de compensación $19.76 - $41.64 El rango de salario básico mostrado en cada puesto de trabajo refleja el pago mínimo y máximo por el cargo en todas las ubicaciones de EE.UU. Su base individual dentro de este rango se determina por la ubicación laboral, que tiene en cuenta exactamente el costo geográfico del trabajo, y el pago exacto, incluida la publicación de habilidades adicionales relacionadas con el empleo, experiencia y capacitación. Estamos comprometidos con un lugar de trabajo y una cultura del rendimiento que refleje las fortalezas de nuestro mercado mundial. Valoramos las experiencias únicas y diversos antecedentes de nuestros empleados dentro de nuestra empresa, nuestras relaciones comerciales y nuestras comunidades. Nos comprometemos a proporcionar un entorno inclusivo, libre de acoso y discriminación, donde todos los trabajadores se sientan bienvenidos, valorados y respetados. EOE\Disabled\Veterano Beneficios Tu salud, riqueza y auto Su bienestar total es la base de nuestro negocio, y nuestros beneficios respaldan tus objetivos financieros, familiares y personales. Ofrecemos los principales beneficios que más te importan, incluyendo: Tres planes médicos que incluyen cobertura por medicamentos receta Las prestaciones de fertilidad mejorada Cuentas flexibles de ahorro (incluyendo contribución básica) Cuenta Dental y Visión y Seguro Suplementario a corto plazo y Incapacidad de vida No se ofrecen vacaciones remuneradas OFF-TIME para otros empleados en EE.UU. y Canadá permiso de paternidad pagado Tiempo libre para ser voluntario en su comunidad Programa Charitable Giving Match 401 (k) ¿Por qué perteneces a C.H. Robinson? con 6% de compañía que coincide con el Plan de Compra de Acciones de Empleados Plus una amplia gama de oportunidades de desarrollo profesional, networking y creación de equipos Aprende más sobre nuestras ofertas de beneficios en nuestros BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us /careers/life-at-chr/benefits-and-welfare/) página Por qué pertenezcas a CH Robinson? CH Robinson resuelve problemas logísticos para empresas de todo el mundo e industrias, desde las más complejas hasta las más complicadas. Con US$ 22 mil millones en carga bajo gestión y 19 millones de envíos anualmente, somos una de las plataformas mundiales más grandes del sistema de administración de mercancías TUNTUNE. Robinson es una de las compañías más admiradas del mundo en 2024, mostrando nuestra posición como líder en nuestra industria. Nuestro compromiso con la excelencia se afirma aún más al ser nombrado un Gran Lugar para Trabajar 2023-24 por el Great Place to Work Institute, uno de los mejores empleadores de Forbes para la Diversidad y uno de Estados Unidos' Mejores lugares de trabajo en 2023 por Newsweek. Únete a nosotros mientras colaboramos, innovamos y trabajamos como un equipo global para hacer que la vida sea mejor y más sostenible para nuestros clientes, comunidades y mundo. Para obtener más información, visite www.chrobinson.com . #J-18808-Ljbffr