Clarksoutlet
Job Description
Posted Tuesday 13 January 2026 at 05:00
Key Account Service Representative
Account management for our Key Account, Catalog, Ecommerce, and regional customers. Partner with our customers to maximize Clark's shipments. Manage supply and demand issues and work with all facets of the organization to ensure on-time, in-full delivery of goods to customers.
What You'll Do:
Maintain an accurate order pool and manage customer expectations accordingly.
Analyze shipment schedules, bulk order management, performance, and supply and demand to maximize Clark’s shipping potential.
Collaborate with Demand Fulfillment to ensure fill rates are met and goods are delivered on time and in full to customers.
Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related information.
Provide updates on product availability and status, and request extensions on purchase orders when necessary.
Document order changes and communicate any variances from the original purchase order agreement.
Coordinate with Customer Operations on customer requirements and maintain applicable value-added services information.
Update, validate, and audit Customer Table 만들기 information.
Manage purchase order fill rates, shipping information, shipping methods, department numbers, etc., to minimize chargeback exposure.
Demonstrate knowledge of all EDI transactions and the appropriate procedures for processing.
Coordinate direct shipments with the inventory management team. For all direct ship/factory orders, order labels through third‑party websites.
Enter customer data into special label applications, order labels from external sources, provide UPC codes upon request, and access customer websites when necessary.
Own and distribute customer‑facing reporting activities, including existing reports on order availability, pricing, and product information, as well as creating new ad hoc reports as needed.
Maintain proficiency in all reporting tools currently utilized by the business.
What You'll Bring:
High School Diploma: bachelor's degree preferred.
Ability to analyze data.
2‑4 years of Account Management Experience.
Customer Service Experience.
Reporting – creating and running reports, understanding of selling and forecasts.
Prioritize workload – strong organizational skills.
Ability to utilize multiple applications.
Disclaimer This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at anyાંt time, with or without notice.
About Clarks Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground‑breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks. This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all‑bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today. As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re‑assignment, complying with local legislative requirements. Actual compensation within a pay range will be based on factors including but not limited to a candidate’s relevant experienceUf, qualifications, performance, Clarks’ business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future.
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Key Account Service Representative
Account management for our Key Account, Catalog, Ecommerce, and regional customers. Partner with our customers to maximize Clark's shipments. Manage supply and demand issues and work with all facets of the organization to ensure on-time, in-full delivery of goods to customers.
What You'll Do:
Maintain an accurate order pool and manage customer expectations accordingly.
Analyze shipment schedules, bulk order management, performance, and supply and demand to maximize Clark’s shipping potential.
Collaborate with Demand Fulfillment to ensure fill rates are met and goods are delivered on time and in full to customers.
Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related information.
Provide updates on product availability and status, and request extensions on purchase orders when necessary.
Document order changes and communicate any variances from the original purchase order agreement.
Coordinate with Customer Operations on customer requirements and maintain applicable value-added services information.
Update, validate, and audit Customer Table 만들기 information.
Manage purchase order fill rates, shipping information, shipping methods, department numbers, etc., to minimize chargeback exposure.
Demonstrate knowledge of all EDI transactions and the appropriate procedures for processing.
Coordinate direct shipments with the inventory management team. For all direct ship/factory orders, order labels through third‑party websites.
Enter customer data into special label applications, order labels from external sources, provide UPC codes upon request, and access customer websites when necessary.
Own and distribute customer‑facing reporting activities, including existing reports on order availability, pricing, and product information, as well as creating new ad hoc reports as needed.
Maintain proficiency in all reporting tools currently utilized by the business.
What You'll Bring:
High School Diploma: bachelor's degree preferred.
Ability to analyze data.
2‑4 years of Account Management Experience.
Customer Service Experience.
Reporting – creating and running reports, understanding of selling and forecasts.
Prioritize workload – strong organizational skills.
Ability to utilize multiple applications.
Disclaimer This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at anyાંt time, with or without notice.
About Clarks Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground‑breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks. This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all‑bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today. As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re‑assignment, complying with local legislative requirements. Actual compensation within a pay range will be based on factors including but not limited to a candidate’s relevant experienceUf, qualifications, performance, Clarks’ business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future.
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