Mobile Associate - Retail Sales Job at T-Mobile USA, Inc. in San Diego County

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.Job Responsibilities: Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement Complete required training to build knowledge of retail processes, systems, and wireless technology innovations Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience:High School Diploma/GED (Required) - 6 months of customer service and/or sales experience, Retail environment preferred. Knowledge, Skills and Abilities: Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required) Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required) Effective at balancing customer needs and performance goals. (Required) Licenses and Certifications:At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $19.00, plus $5.00 per hour training pay.Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. In Summary: At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers . Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k) and access to free, year-round money coaches . The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations . En Español: En T-Mobile, invertimos en Uds. ¡Nuestro paquete de recompensas totales garantiza que los empleados reciban el mismo gran amor que damos a nuestros clientes. Todos los miembros del equipo reciben un paquete competitivo de base salarial y compensación - esto es Total Rewards. Los empleados disfrutan de múltiples oportunidades de creación de riqueza a través de nuestra subvención anual de acciones, plan de compra de acciones para empleados, 401 ((k), y acceso a entrenadores gratuitos durante todo el año. El trabajo mejora la experiencia del cliente y apoya los objetivos organizacionales mediante el fomento de relaciones sólidas con los clientes y la lealtad.Responsabilidades de empleo: Desarrollar habilidad en servicio al cliente y ventas para ofrecer soluciones personalizadas de tecnología y servicios que satisfagan las necesidades individuales Utilice herramientas digitales para demostrar la cobertura de red, planes de servicio y características del producto para mejorar la comprensión y participación del cliente Completa la capacitación requerida para desarrollar conocimientos sobre procesos minoristas, sistemas e innovaciones tecnológicas inalámbricas Colabora con colegas a través de canales para respaldar una experiencia de cliente fluida y contribuir a iniciativas de equipo También responsable de otras tareas/proyectos asignados por la gestión empresarial según sea necesario Educación y Experiencia laboral: Diploma Superior / GED (necesario) - 6 meses de experiencia en servicio y/o ventas, entorno minorista preferido Conocimiento, Competencias y Habilidades: Aprovechar junto con el deseo de ser un cliente eficaz y tener éxito! ¡Requiere ayudar a los clientes a lograr resultados efectivos y satisfacer sus metas y competir las exigencias de negocio mientras aprende y comparte ideas de los clientes, así como compartir oportunidades de compra y venta (requisito). (Requerido) Licencias y Certificados: Al menos 18 años de edad Legalmente autorizado para trabajar en los Estados Unidos Viajes: viajar Required (Sí/No): No DOT Regulado: DOT Regulated Position (Sí / No): No Safety Sensitive Position (Yes/No) No Hourly Base Pay: $19.00, más $5.00 por hora.Durante los primeros 90 días trabajando en T-Mobile, Mobile Associates reciben capacitación en el trabajo y son elegibles para un salario horario. Una vez completados, Mobile associates se promueven a la función de Experto Móvil y se califican para un objetivo de incentivo anual de $18.000 / año. ¡Las prestaciones reales varían según su desempeño y estado a tiempo completo. Todos los empleados de T-Mobile están garantizados que obtendrán beneficios básicos de pago e incentivos por horas. Y como somos propietarios, TODOY empleado T-mobile es elegible para una parte de nuestro equipo de atención al día, así como todos nuestros miembros del Equipo de Trabajo T-MOBILE tienen derecho a recibir una gran parte de las ventajas incluyentes del mismo tiempo. Cubrimos todas las bases, ofreciendo un seguro médico, dental y de visión, una cuenta de gasto flexible, 401 ((k), subvenciones a acciones de los empleados, plan de compra de acciones de trabajadores, tiempo libre remunerado y hasta 12 vacaciones pagadas - que suman aproximadamente 4 semanas para nuevos empleados a tiempo completo y unas 2,5 semanas anuales para nuevos trabajadores a tiempo parcial - licencia parental y familiar pagada, beneficios para la construcción de familia, atención de respaldo, soporte familiar mejorado, subsidio de cuidado infantil, asistencia en matrícula, entrenamiento universitario, discapacidad a corto y largo plazo, cobertura voluntaria AD&D, cobertura de accidentes voluntarios, seguro de vida voluntario, Seguro de incapacidad voluntario y seguro de cuidados a largo plazo. ¡No nos detendremos allí! Los empleados elegibles también pueden recibir beneficios profesionales de servicio móvil y acceso al Internet doméstico, seguros de mascotas y programas de apoyo! Todas las decisiones relativas a la relación laboral se tomarán sin tener en cuenta la edad, raza, etnia, color, religión, credo, sexo, orientación sexual, identidad o expresión de género, origen nacional, afiliación religiosa, estado civil, condición de ciudadano, estatus veterano, presencia de alguna discapacidad física o mental o cualquier otro status u característica protegida por la ley federal, estatal o local. La discriminación, represalia o acoso basado en cualquiera de estos factores es totalmente inconsistente con cómo hacemos negocios y no será tolerada. El talento viene en todas las formas en el Un-carrier.