City of Titusville
A highly responsible public relations role involved in creating and implementing effective strategies to effectively communicate, manage, enhance, and create a positive image for the City of Titusville. The Community Relations Manager oversees the City’s public outreach, media relations, communication and branding efforts to ensure public awareness, consistent messaging and transparency with stakeholders. This position is responsible for leading the Community Relations Division by providing guidance and direction to assigned staff. This position reports directly to the Assistant City Manager and works closely with department heads, elected officials and the public.
Serves as the City’s Public Information Officer (PIO).
Provides leadership, mentoring, and accountability for Community Relations staff.
Serves as the primary liaison with the City’s executive leadership team, department directors, and elected officials to ensure consistent and timely communication.
Attend City Council meetings to remain informed of policy decisions, priorities, and initiatives.
Represents the department at internal support service meetings and community events.
Oversees content creation and consistency for all social media platforms, ensuring alignment with City’s branding and messaging standards
Meets and collaborates with department leaders to align communication strategies with departmental needs.
In emergencies, activate and coordinate crisis communication strategies within the Emergency Management framework.
Provides professional development and training to assigned staff.
Investigates citizens’ complaints
Make recommendations to correct problems, to improve efficiency and foster good relations between citizens and public employees.
Assist walk-in citizens with problems and refer them to the appropriate sources.
Educate local groups, clubs/organizations and citizens on how to get results from the city.
Provides callers with information and referrals.
Performs other related duties as assigned.
KNOWLEDGE, ABILITIES, AND SKILLS:
Knowledge of the methods, principles and practices of public relations, including: Strong writing and editing skills.
Effective media relations (including support for emergency operations and crisis communications).
Research and analytical skills.
Understanding of how copies and images work together to effectively and immediately communicate ideas on a variety of platforms.
Basic skills in publication and presentation design, photography/photo editing.
Ability to guide and manage creative services vendors on special projects.
Knowledge of the principles and practices of public relations work including verbal, written and visual presentations.
Knowledge of municipal organization and functions and the relationships within municipal government and other levels of government.
Knowledge and ability in effective use of the internet and other digital media, including fluency in both the use of social media and the means to gauge its effectiveness.
Ability to communicate clearly, concisely and accurately; orally and in writing.
Ability to establish and maintain effective working relationships as necessitated by the work and collaborate effectively across a broadly diverse organization.
Ability to apply principles of marketing and branding to municipal communication functions.
Understanding of correct English usage, grammar, spelling, punctuation and vocabulary.
Understanding of Florida’s public records law.
Ability to make oral and written presentations.
Ability to speak in English, both clearly and concisely.
Ability to see, read and comprehend letters, numbers, characters, symbols, and words which are in English.
Ability to print or write letters, numbers, characters, symbols and words which are legible and understood by others.
Ability to work under pressure/stress with extreme accuracy.
Ability to operate a motor vehicle.
Completion of a Bachelor's Degree program at an accredited college or university with major course work in Marketing, Public Relations, Journalism or related fields.
Minimum five (5) years of experience in journalism, publications, or public relations, marketing and communications or any equivalent combination of acceptable education, training, and experience.
Minimum of three (3) years’ supervisory experience.
Experience in municipal government is preferred.
FEMA Certifications (IS-100, IS-200, IS-700, IS-800, and advanced PIO courses).
CJIS Certification.
ADA Compliance/Accessibility training certifications (preferred).
Possession of a valid Florida Class E Driver license with acceptable driving record.
Must be willing to work irregular hours, including during emergency management activations and at special events as needed. The Public Information Officer is responsible for ensuring that all social media activities adhere to City policies and comply with Florida Public Records law.
Within six months of the hire date, the employee must complete the following courses: Incident Command System (ICS) 100, 200, 700, and 800, along with the FEMA Professional Development Series courses—IS120, IS230, IS235, IS240, IS241, IS242, and IS244.
Physical Requirements:
Speaking: Ability to articulate clearly and effectively in public speaking engagements, presentations, and meetings.
Sitting: Capacity to sit for extended periods while working at a desk, attending meetings, or during training sessions.
Standing: Ability to stand for long durations during events, presentations, or community outreach activities.
Stooping: Capability to bend or stoop as needed to retrieve or organize materials, set up displays, or engage with the public at lower levels.
Talking: Proficient in conversing with diverse audiences, including community members, media representatives, and stakeholders.
Visual Acuity: Ability to see and interpret written materials, visual aids, and digital content, ensuring accurate communication of information.
Walking: Capability to walk significant distances during events or when engaging with the community in various locations.
Climbing: Ability to climb stairs or navigate elevated areas as needed, such as during events held in multi-level venues.
Feeling: Capacity to use tactile sensitivity to handle materials, equipment, and technology effectively.
Grasping: Proficient in grasping objects, such as documents, media equipment, or promotional materials, for effective handling.
Handling: Ability to manage various equipment and materials, including setting up and taking down displays or presentations.
Hearing: Capability to hear and comprehend spoken communication in various settings, including crowded environments and public forums.
Kneeling: Ability to kneel when necessary to reach lower areas or assist in setting up materials at ground level.
Lifting: Capacity to lift and carry items (up to 25 pounds) for event setup, including banners and informational resources.
Mental Acuity: Ability to maintain focus and clarity of thought during high-pressure situations, ensuring effective decision-making and communication.
Reaching: Capability to reach for materials or equipment at various heights, whether above or below shoulder level.
Repetitive Motion: Ability to perform repetitive tasks, such as typing, using office equipment, and setting up events, with efficiency and precision.
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Serves as the City’s Public Information Officer (PIO).
Provides leadership, mentoring, and accountability for Community Relations staff.
Serves as the primary liaison with the City’s executive leadership team, department directors, and elected officials to ensure consistent and timely communication.
Attend City Council meetings to remain informed of policy decisions, priorities, and initiatives.
Represents the department at internal support service meetings and community events.
Oversees content creation and consistency for all social media platforms, ensuring alignment with City’s branding and messaging standards
Meets and collaborates with department leaders to align communication strategies with departmental needs.
In emergencies, activate and coordinate crisis communication strategies within the Emergency Management framework.
Provides professional development and training to assigned staff.
Investigates citizens’ complaints
Make recommendations to correct problems, to improve efficiency and foster good relations between citizens and public employees.
Assist walk-in citizens with problems and refer them to the appropriate sources.
Educate local groups, clubs/organizations and citizens on how to get results from the city.
Provides callers with information and referrals.
Performs other related duties as assigned.
KNOWLEDGE, ABILITIES, AND SKILLS:
Knowledge of the methods, principles and practices of public relations, including: Strong writing and editing skills.
Effective media relations (including support for emergency operations and crisis communications).
Research and analytical skills.
Understanding of how copies and images work together to effectively and immediately communicate ideas on a variety of platforms.
Basic skills in publication and presentation design, photography/photo editing.
Ability to guide and manage creative services vendors on special projects.
Knowledge of the principles and practices of public relations work including verbal, written and visual presentations.
Knowledge of municipal organization and functions and the relationships within municipal government and other levels of government.
Knowledge and ability in effective use of the internet and other digital media, including fluency in both the use of social media and the means to gauge its effectiveness.
Ability to communicate clearly, concisely and accurately; orally and in writing.
Ability to establish and maintain effective working relationships as necessitated by the work and collaborate effectively across a broadly diverse organization.
Ability to apply principles of marketing and branding to municipal communication functions.
Understanding of correct English usage, grammar, spelling, punctuation and vocabulary.
Understanding of Florida’s public records law.
Ability to make oral and written presentations.
Ability to speak in English, both clearly and concisely.
Ability to see, read and comprehend letters, numbers, characters, symbols, and words which are in English.
Ability to print or write letters, numbers, characters, symbols and words which are legible and understood by others.
Ability to work under pressure/stress with extreme accuracy.
Ability to operate a motor vehicle.
Completion of a Bachelor's Degree program at an accredited college or university with major course work in Marketing, Public Relations, Journalism or related fields.
Minimum five (5) years of experience in journalism, publications, or public relations, marketing and communications or any equivalent combination of acceptable education, training, and experience.
Minimum of three (3) years’ supervisory experience.
Experience in municipal government is preferred.
FEMA Certifications (IS-100, IS-200, IS-700, IS-800, and advanced PIO courses).
CJIS Certification.
ADA Compliance/Accessibility training certifications (preferred).
Possession of a valid Florida Class E Driver license with acceptable driving record.
Must be willing to work irregular hours, including during emergency management activations and at special events as needed. The Public Information Officer is responsible for ensuring that all social media activities adhere to City policies and comply with Florida Public Records law.
Within six months of the hire date, the employee must complete the following courses: Incident Command System (ICS) 100, 200, 700, and 800, along with the FEMA Professional Development Series courses—IS120, IS230, IS235, IS240, IS241, IS242, and IS244.
Physical Requirements:
Speaking: Ability to articulate clearly and effectively in public speaking engagements, presentations, and meetings.
Sitting: Capacity to sit for extended periods while working at a desk, attending meetings, or during training sessions.
Standing: Ability to stand for long durations during events, presentations, or community outreach activities.
Stooping: Capability to bend or stoop as needed to retrieve or organize materials, set up displays, or engage with the public at lower levels.
Talking: Proficient in conversing with diverse audiences, including community members, media representatives, and stakeholders.
Visual Acuity: Ability to see and interpret written materials, visual aids, and digital content, ensuring accurate communication of information.
Walking: Capability to walk significant distances during events or when engaging with the community in various locations.
Climbing: Ability to climb stairs or navigate elevated areas as needed, such as during events held in multi-level venues.
Feeling: Capacity to use tactile sensitivity to handle materials, equipment, and technology effectively.
Grasping: Proficient in grasping objects, such as documents, media equipment, or promotional materials, for effective handling.
Handling: Ability to manage various equipment and materials, including setting up and taking down displays or presentations.
Hearing: Capability to hear and comprehend spoken communication in various settings, including crowded environments and public forums.
Kneeling: Ability to kneel when necessary to reach lower areas or assist in setting up materials at ground level.
Lifting: Capacity to lift and carry items (up to 25 pounds) for event setup, including banners and informational resources.
Mental Acuity: Ability to maintain focus and clarity of thought during high-pressure situations, ensuring effective decision-making and communication.
Reaching: Capability to reach for materials or equipment at various heights, whether above or below shoulder level.
Repetitive Motion: Ability to perform repetitive tasks, such as typing, using office equipment, and setting up events, with efficiency and precision.
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