O'Reilly Auto Parts
Job Title:
Parts Specialist
Company:
O'Reilly Auto Parts
Location:
Castaic, CA
Bilingual candidates encouraged to apply.
Compensation Pay Range: $17.81 - $24.40 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance premiums or other hourly premiums that may vary by schedule, facility, season, or specific tasks. Multiple premiums may apply if applicable criteria are met.
Essential Job Functions
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
Promptly greet retail/walk‑in customers and assist them in selecting merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent phone service, answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low–Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
Perform all other duties as assigned.
Skills / Education / Experience / Abilities Required:
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired:
Familiar with automotive parts, cataloging, Weatherly Index System, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Benefits
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting Day One.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health / wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Retail
Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x.
O'Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.
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Parts Specialist
Company:
O'Reilly Auto Parts
Location:
Castaic, CA
Bilingual candidates encouraged to apply.
Compensation Pay Range: $17.81 - $24.40 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance premiums or other hourly premiums that may vary by schedule, facility, season, or specific tasks. Multiple premiums may apply if applicable criteria are met.
Essential Job Functions
Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
Promptly greet retail/walk‑in customers and assist them in selecting merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent phone service, answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low–Price Guarantee.
Accurately maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
Perform all other duties as assigned.
Skills / Education / Experience / Abilities Required:
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired:
Familiar with automotive parts, cataloging, Weatherly Index System, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Benefits
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting Day One.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health / wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Retail
Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x.
O'Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.
#J-18808-Ljbffr