Platform Science
At Platform Science, we’re working to connect everything that moves.
Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.
Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.
We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.
About the Role
We are seeking a skilled Tier 1 Help Desk Support Specialist to join our team in Minnetonka. In this hybrid role, you will serve as the primary front-line responder for our global help desk, while simultaneously supporting our local staff.
You will be the face of IT for our global organization, managing the intake and resolution of support requests from around the world. Locally, you will take ownership of the Minnetonka office’s physical IT needs, including hardware provisioning and inventory management. If you are a proactive problem-solver with a strong technical background in MDM platforms, Okta, Google Workspace, and Slack, we want you on our team!
Front-Line Global Support:
Act as the primary point of contact for our global help desk, providing high-quality technical assistance to resolve hardware, software, and network issues for a diverse international workforce. Onsite Local Support:
Provide dedicated, hands-on technical support for staff at our Minnetonka office, ensuring onsite hardware and connectivity are functioning optimally. Provisioning & Onboarding:
Manage the full lifecycle of employee hardware, including imaging, configuring, and provisioning PCs and laptops for both local and remote new hires. Asset & Inventory Management:
Maintain an accurate and up-to-date inventory of all local IT assets, peripherals, and software licenses in the Minnetonka office. SaaS Administration:
Troubleshoot and resolve issues within Okta, Google Workspace, Slack, and other core SaaS applications. Documentation & Tracking:
Document all support requests in our ticketing system and contribute to the internal knowledge base to improve global user self-service. Collaboration & Escalation:
Act as the bridge between users and senior technical teams, escalating complex issues when necessary and collaborating with global IT teams to improve the overall user experience. Education and Experience
Required: Experience:
2–3 years of experience in a help desk, desktop support, or technical support role. Technical Stack:
Strong proficiency in Okta, Google Workspace, and Slack. Must have
1+ years hands on experience
with
"MDM solutions." OS Fluency:
Hands-on experience supporting multiple operating systems, including Windows, macOS, and Linux. Hardware Expertise:
Proven ability to troubleshoot PC hardware and manage physical device deployments. Communication:
Excellent verbal and written communication skills with a customer-first mindset. Adaptability:
Ability to work independently in a hybrid environment and manage global support volume alongside local onsite priorities. Organization:
Strong attention to detail, specifically regarding asset tracking and documentation. Nice to Have: Basic understanding of Wi-Fi troubleshooting, network configuration, and core networking concepts. Experience with automated provisioning tools or advanced MDM scripting. Platform Science Benefits Highlights The company offers various benefits to regular, full-time employees including: Medical, dental, and vision insurance Short-term and long-term disability insurances AD&D and life insurance 401k plan Paid vacation, sick leave and holidays Six weeks of paid parental leave For more information please see the Benefits Highlights brochure for regular, full-time employees. This is a non-exempt role. Our job titles for each posting may span across more than one job level. The estimated hourly rate for this position is between $20.40 and $ 30.55 per hour. The range displayed on each job posting reflects the minimum and maximum target range for new hire hourly rates across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The hourly pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states. Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & peopleexp@platformscience.com. Create a Job Alert Interested in building your career at Platform Science? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Platform Science’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Act as the primary point of contact for our global help desk, providing high-quality technical assistance to resolve hardware, software, and network issues for a diverse international workforce. Onsite Local Support:
Provide dedicated, hands-on technical support for staff at our Minnetonka office, ensuring onsite hardware and connectivity are functioning optimally. Provisioning & Onboarding:
Manage the full lifecycle of employee hardware, including imaging, configuring, and provisioning PCs and laptops for both local and remote new hires. Asset & Inventory Management:
Maintain an accurate and up-to-date inventory of all local IT assets, peripherals, and software licenses in the Minnetonka office. SaaS Administration:
Troubleshoot and resolve issues within Okta, Google Workspace, Slack, and other core SaaS applications. Documentation & Tracking:
Document all support requests in our ticketing system and contribute to the internal knowledge base to improve global user self-service. Collaboration & Escalation:
Act as the bridge between users and senior technical teams, escalating complex issues when necessary and collaborating with global IT teams to improve the overall user experience. Education and Experience
Required: Experience:
2–3 years of experience in a help desk, desktop support, or technical support role. Technical Stack:
Strong proficiency in Okta, Google Workspace, and Slack. Must have
1+ years hands on experience
with
"MDM solutions." OS Fluency:
Hands-on experience supporting multiple operating systems, including Windows, macOS, and Linux. Hardware Expertise:
Proven ability to troubleshoot PC hardware and manage physical device deployments. Communication:
Excellent verbal and written communication skills with a customer-first mindset. Adaptability:
Ability to work independently in a hybrid environment and manage global support volume alongside local onsite priorities. Organization:
Strong attention to detail, specifically regarding asset tracking and documentation. Nice to Have: Basic understanding of Wi-Fi troubleshooting, network configuration, and core networking concepts. Experience with automated provisioning tools or advanced MDM scripting. Platform Science Benefits Highlights The company offers various benefits to regular, full-time employees including: Medical, dental, and vision insurance Short-term and long-term disability insurances AD&D and life insurance 401k plan Paid vacation, sick leave and holidays Six weeks of paid parental leave For more information please see the Benefits Highlights brochure for regular, full-time employees. This is a non-exempt role. Our job titles for each posting may span across more than one job level. The estimated hourly rate for this position is between $20.40 and $ 30.55 per hour. The range displayed on each job posting reflects the minimum and maximum target range for new hire hourly rates across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The hourly pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states. Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & peopleexp@platformscience.com. Create a Job Alert Interested in building your career at Platform Science? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Platform Science’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr