YASH Technologies
HR Shared Services @ YASH Technologies with expertise in HR Management
Job Description
This is day 1 onsite.
Location: Sleepy Eye, MN 56085
Role Overview
Act as the first point of contact for all IT-related incidents, service requests, and user inquiries
Deliver high-quality, customer-focused support across enterprise IT environments
Ensure first-call resolution wherever possible and effective escalation when required
Key Responsibilities
Provide Level 1 technical support via phone, email, chat, and self-service portal
Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool
Troubleshoot issues related to:
Windows and macOS end-user devices(lswer)
But I'll proceed; ignore time.
#J-18808-Ljbffr
This is day 1 onsite.
Location: Sleepy Eye, MN 56085
Role Overview
Act as the first point of contact for all IT-related incidents, service requests, and user inquiries
Deliver high-quality, customer-focused support across enterprise IT environments
Ensure first-call resolution wherever possible and effective escalation when required
Key Responsibilities
Provide Level 1 technical support via phone, email, chat, and self-service portal
Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool
Troubleshoot issues related to:
Windows and macOS end-user devices(lswer)
But I'll proceed; ignore time.
#J-18808-Ljbffr