weavix
The Post‑Sales Field Solutions Consultant serves as a technical expert and trusted advisor for customers following implementation. This role is responsible for supporting product adoption, diagnosing and resolving technical issues in the field, and acting as a key resource for ensuring ongoing product performance and satisfaction. With a deep understanding of both the product and customer environments, the Field Solutions Consultant plays a critical role in delivering a reliable, high‑impact user experience.
Key Responsibilities
Act as the primary technical contact for assigned accounts post‑implementation
Conduct onsite visits to support troubleshooting, performance validation, and technical optimization
Own and resolve technical issues through to completion, collaborating with engineering and support teams as needed
Partner closely with Customer Success Managers (CSMs) to reinforce product usage and maintain a positive customer experience
Maintain detailed logs of site findings, network and hardware behavior, and customer‑reported concerns
Document and consolidate recurring patterns, bugs, or systemic issues to the Product and Engineering teams
Educate end users and site contacts on product functionality, system behavior, and best practices
Support product testing, upgrades, and configuration changes as needed
Help track and improve key metrics such as CSAT, ticket closure time, and post‑deployment stability
Qualifications
Hands‑on experience with customer‑facing diagnostics, issue triage, and device troubleshooting
Clear, confident communicator with the ability to explain complex concepts to both technical and non‑technical audiences
Able to work independently and travel to customer sites as required (25–50 %)
Experience collaborating cross‑functionally with product, support, and engineering teams
Comfortable with tools like Salesforce, Jira, or internal ticketing and telemetry platforms
High attention to detail and a solutions‑first mindset
Bachelor’s degree in a technical field preferred (e.g., Engineering, IT, Computer Science)
Preferred Qualifications
2–5 years in a field support, solutions engineering, or technical consulting role
Strong technical background in wireless networks, IoT devices, SaaS platforms, or enterprise systems
IT/Networking Certifications, such as CompTIA A+, CompTIA Network+, CompTIA Security+
Success Metrics
Ticket/issue resolution rate and average time to close
Percentage of accounts with stable product performance
Reduction in repeat issues or escalations
Feedback contributions to product and support improvements
Why weavix Being a part of the weavix team is being a part of something bigger. We value the innovators and the risk‑takers—the ones who love a challenge. Through our shared values and dedication to our mission to
Connect every Disconnected Worker , we’re reshaping the future of work to focus on this world's greatest assets: people.
It’s truly amazing what happy, engaged team members can achieve. Our ever‑evolving list of benefits means you’ll be able to achieve work/life balance, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
Perks and Benefits
Competitive Compensation
Employee Equity Stock Program
Competitive Benefits Package including: Medical, Dental, Vision, Life, and Disability Insurance
401(k) Retirement Plan + Company Match
Flexible Spending & Health Savings Accounts
Paid Holidays
Flexible Time Off
Employee Assistance Program (EAP)
Other exciting company benefits
About Us weavix revolutionizes frontline communication and productivity at scale. Since its founding, weavix has shaped the future of work by introducing innovative methods to better connect and enable the frontline workforce. weavix transforms enterprise by providing data‑driven insights into facilities and teams to maximize productivity and achieve breakthrough results. weavix is the single source of truth for both workers and executives.
Our mission is simple:
to connect every disconnected worker through disruptive technology.
How do you want to make your impact?
For more information about us, visit weavix.com.
Equal Employment Opportunity (EEO) Statement weavix is an Equal Opportunity Employer. At weavix, diversity fuels innovation. We are dedicated to fostering an inclusive environment where every team member is empowered to contribute to our mission of connecting the disconnected workforce.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All qualified applicants will receive consideration for employment.
Americans with Disabilities Act (ADA) Statement weavix is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need assistance or an accommodation during the application process due to a disability, you may contact us at hr@weavix.com.
E-Verify Notice Notice: weavix participates in the E-Verify program to confirm employment eligibility as required by law.
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Key Responsibilities
Act as the primary technical contact for assigned accounts post‑implementation
Conduct onsite visits to support troubleshooting, performance validation, and technical optimization
Own and resolve technical issues through to completion, collaborating with engineering and support teams as needed
Partner closely with Customer Success Managers (CSMs) to reinforce product usage and maintain a positive customer experience
Maintain detailed logs of site findings, network and hardware behavior, and customer‑reported concerns
Document and consolidate recurring patterns, bugs, or systemic issues to the Product and Engineering teams
Educate end users and site contacts on product functionality, system behavior, and best practices
Support product testing, upgrades, and configuration changes as needed
Help track and improve key metrics such as CSAT, ticket closure time, and post‑deployment stability
Qualifications
Hands‑on experience with customer‑facing diagnostics, issue triage, and device troubleshooting
Clear, confident communicator with the ability to explain complex concepts to both technical and non‑technical audiences
Able to work independently and travel to customer sites as required (25–50 %)
Experience collaborating cross‑functionally with product, support, and engineering teams
Comfortable with tools like Salesforce, Jira, or internal ticketing and telemetry platforms
High attention to detail and a solutions‑first mindset
Bachelor’s degree in a technical field preferred (e.g., Engineering, IT, Computer Science)
Preferred Qualifications
2–5 years in a field support, solutions engineering, or technical consulting role
Strong technical background in wireless networks, IoT devices, SaaS platforms, or enterprise systems
IT/Networking Certifications, such as CompTIA A+, CompTIA Network+, CompTIA Security+
Success Metrics
Ticket/issue resolution rate and average time to close
Percentage of accounts with stable product performance
Reduction in repeat issues or escalations
Feedback contributions to product and support improvements
Why weavix Being a part of the weavix team is being a part of something bigger. We value the innovators and the risk‑takers—the ones who love a challenge. Through our shared values and dedication to our mission to
Connect every Disconnected Worker , we’re reshaping the future of work to focus on this world's greatest assets: people.
It’s truly amazing what happy, engaged team members can achieve. Our ever‑evolving list of benefits means you’ll be able to achieve work/life balance, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
Perks and Benefits
Competitive Compensation
Employee Equity Stock Program
Competitive Benefits Package including: Medical, Dental, Vision, Life, and Disability Insurance
401(k) Retirement Plan + Company Match
Flexible Spending & Health Savings Accounts
Paid Holidays
Flexible Time Off
Employee Assistance Program (EAP)
Other exciting company benefits
About Us weavix revolutionizes frontline communication and productivity at scale. Since its founding, weavix has shaped the future of work by introducing innovative methods to better connect and enable the frontline workforce. weavix transforms enterprise by providing data‑driven insights into facilities and teams to maximize productivity and achieve breakthrough results. weavix is the single source of truth for both workers and executives.
Our mission is simple:
to connect every disconnected worker through disruptive technology.
How do you want to make your impact?
For more information about us, visit weavix.com.
Equal Employment Opportunity (EEO) Statement weavix is an Equal Opportunity Employer. At weavix, diversity fuels innovation. We are dedicated to fostering an inclusive environment where every team member is empowered to contribute to our mission of connecting the disconnected workforce.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All qualified applicants will receive consideration for employment.
Americans with Disabilities Act (ADA) Statement weavix is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need assistance or an accommodation during the application process due to a disability, you may contact us at hr@weavix.com.
E-Verify Notice Notice: weavix participates in the E-Verify program to confirm employment eligibility as required by law.
#J-18808-Ljbffr